Which of the following are characteristics of the inputs to a process?
A. These are referred to as the x variables
B. These are the "causes" that create the effect
C. A process output is a function of its inputs
D. All of the above
Which one of the following is not a Process Improvement Methodology?
A. Lean
B. Six Sigma
C. Theory of Constraints
D. Kano Model
Six Sigma is a term used to indicate that there are 6 Standard Deviations below and above the process Mean and within upper and lower specification limits.
A. True
B. False
Following have been exponents of Quality evolution except:
A. Juran
B. Philip Crossby
C. Wockhardt
D. Deming
Voice of Customer is:
A. A table to collect raw voices of Customers
B. A software tool to automatically update customer feedbacks
C. First used in Measure phase
D. All of the above
Cost of quality includes the following except:
A. Cost of Appraisal
B. Cost of Prevention
C. Cost of Change management and external consultancy
D. Cost of failures
Critical to Quality parameters are derived from:
A. Voice of Customer
B. Measure of central tendency
C. Data dispersion diagrams
D. Regression analysis
Which is NOT a benefit of a Resource Plan?
A. Outline of processes to follow when there is a failure
B. Outline of processes to follow when a process is out of Control
C. Outline of processes to follow in Standard Operating Procedures
D. Outline of processes to follow when automation fails
Kano Model depicts the following from the customer, EXCEPT:
A. Delighters
B. Satisfiers
C. Must-Be
D. Objections
Who is responsible for adherence to the Monitoring Plan?
A. Six Sigma Resource
B. Champion
C. Process Manager
D. Compliance Director
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