Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 1581:

  When a sales rep dicks a button on an opportunity, a simple discount calculator screen should be launched.

  Which automation tool should an administrator use to build this discount calculator screen?

  A. Process Builder

  B. Platform Event

  C. Workflow Rule

  D. Flow Builder

  Correct Answer: D

• Question 1582:

  Northern Trail Outfitters wants to know the average stage duration for all closed opportunities.

  How should an administrator support this request?

  A. Use Process Builder to capture the daily average on each Opportunity. Pee

  B. Run the Opportunity Stage Duration report.

  C. Add formula fields to track Stages on each Opportunity.

  D. Refresh weekly reporting shapshots for Closed Opportunities.

  Correct Answer: B

• Question 1583:

  An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

  What should the administrator do to meet the deadline without increasing the budget?

  A. Hire a consultant to build the custom dashboards.

  B. Build the dashboards manually to meet the deadline.

  C. Train someone on the sales and marketing teams to build dashboards,

  D. Check the AppExchange for a prebuilt solution that can be easily customized.

  Correct Answer: D

• Question 1584:

  An administrator at Universal Containers needs an automated way to delete records based on field values.

  What automated solution should the administrator use?

  A. Process Builder

  B. Flow Builder

  C. Workflow

  D. Automation Studio

  Correct Answer: A

• Question 1585:

  Universal Containers wants to increase the security of their org by requiring stricter user passwords.

  Which two of the following should an administrator configure?

  Choose 2 answers

  A. Prevent common words

  B. Password different than username

  C. Minimum password length

  D. Password complexity requirement

  Correct Answer: CD

• Question 1586:

  A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

  When using the Lead Conversion process, which two records can be Created?

  Choose 2 answers

  A. Account

  B. Campaign

  C. Case

  D. Contact

  Correct Answer: AD

• Question 1587:

  Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

  How should an administrator make the quick action available on the Salesforce mobile app?

  A. Modify compact Case page layout to include the action.

  B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

  C. Include the action in the Salesforce Mobile Navigation menu.

  D. Create a custom Lightning App with the action.

  Correct Answer: B

• Question 1588:

  Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular

  product line to own cases directly after customer log then from an automated channel?

  A. Case team routing

  B. Case escalation rules

  C. Assignment rules

  D. Workflow

  E. field update

  Correct Answer: A

• Question 1589:

  Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record.

  How should an administrator ensure this requirement?

  A. Make the field universally required.

  B. Define an approval process for the field.

  C. Require the field on the record type.

  D. Create a Process Builder to set the field.

  Correct Answer: B

• Question 1590:

  The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.

  How should this be configured?

  A. Case Queues

  B. Business Hours

  C. Assignment Rules

  D. Escalation Rules

  Correct Answer: C