Salesforce Salesforce Certifications SALESFORCE-CERTIFIED-ADMINISTRATOR Questions & Answers

• Question 371:

  When I convert a lead to an Opportunity, I must give the opportunity a unique name so I know what it is (ex: Pacific Bank ?Red Package).

  A. True

  B. False

  Correct Answer: A

• Question 372:

  You are about to enter a new lead from a cold call into SFDC. What do you do first?

  A. Search to determine if the company record already exists in Salesforce because you NEVER want to add duplicate data.

  B. Start entering the new lead

  C. Import the lead into SFDC using your Outlook email account

  Correct Answer: A

• Question 373:

  Editing Records: Which of these is NOT true? I can edit fields by:

  A. Clicking the "edit" button within a record detail page

  B. Double clicking within a field to add or edit data

  C. Selecting multiple records within a list view and editing them all at once

  D. Calling Bill and making him edit my fields for me

  Correct Answer: D

• Question 374:

  Editing Records: Required fields are marked by which color?

  A. Blue

  B. Green

  C. Red

  D. Black

  Correct Answer: C

• Question 375:

  Personalizing SFDC: If I want to update my personal info, email settings, etc. I have to:

  A. Contact head office

  B. Click "set up" in salesforce.com and edit my info

  Correct Answer: B

• Question 376:

  Adding and Searching for Records: Which search option allows me to search across multiple fields including notes, descriptions, and comments?

  A. Advanced Search

  B. Sidebar Search

  C. Both

  Correct Answer: A

• Question 377:

  Editing Records: If I see a magnifying glass icon next to any field in SFDC, this means I can start typing into the field and matches will automatically appear to choose from. Or, I can click on the magnifying glass icon and look up data to fill the field with.

  A. True

  B. False

  Correct Answer: A

• Question 378:

  Adding Records: I must always search for a company or contact record BEFORE adding a new lead, opportunity, contact, or account into Salesforce.

  A. True

  B. False

  Correct Answer: A

• Question 379:

  Adding Records: If I add a duplicate record because I haven't searched before adding a new one, the following events will be likely to happen:

  A. The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate

  B. I will complain when I inevitably end up adding notes or events to the wrong record

  C. I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston

  D. I will need to delete the duplicate record I have added, or merge the 2 duplicate records together.

  E. All of the above

  Correct Answer: D

• Question 380:

  Records and Record Detail Pages: SFDC lets me print list views for Accounts, Campaigns, Cases, Contacts, Leads, or Opportunities.

  A. True

  B. False

  Correct Answer: A