ACSM ACSM Certifications 040-444 Questions & Answers

• Question 51:

  Staff certification is

  A. Not important, because members do not care.

  B. Important, primarily because it adds spice to marketing materials.

  C. Not a good idea, because certified staff will increase your payroll.

  D. Important, primarily because it adds a standard of knowledge and credibility to your facility.

  Correct Answer: D

• Question 52:

  Examples of program records include

  A. Client progress and outcomes.

  B. Member needs.

  C. Performance of clients on selected exercises.

  D. Member suggestions and any actions taken regarding them.

  Correct Answer: A

• Question 53:

  Which of the following is an example of participant interaction as part of the supportive role of a manager?

  A. Offering a shoulder on which to cry.

  B. Conducting surveys, and responding to client needs.

  C. Encouraging members to "let go" in exercise classes.

  D. Having members teach classes.

  Correct Answer: B

• Question 54:

  The manager's role in staff education is

  A. Valuable, because it looks good to the owners.

  B. To create many opportunities for educating the staff.

  C. To let the staff handle their own education but also to encourage it.

  D. Not very valuable, because member retention and salesare the key to any program.

  Correct Answer: B

• Question 55:

  Why are records valuable to a fitness program?

  A. They help in evaluation of a program.

  B. They offer music not found on tapes or CDs.

  C. They help to provide facts in any legal issues.

  D. They help the front desk to monitor paid and unpaid clients.

  Correct Answer: A

• Question 56:

  What do effective program administration and management create and/or reduce?

  A. They create problems with staff egos.

  B. They reduce memberships.

  C. They create successful programs and reduce problems.

  D. They create more work for the staff and reduce feedback.

  Correct Answer: C

• Question 57:

  Incident reports are important, because

  A. They inform the manager which employees are performing poorly.

  B. They indicate which members are problematic and should be dismissed.

  C. They document and give details of any incident or problem that occurs.

  D. State laws often require them.

  Correct Answer: C

• Question 58:

  Program description, resource availability, and client interest are examples of

  A. A business plan.

  B. A survey.

  C. Management factors.

  D. Budget categories.

  Correct Answer: C

• Question 59:

  What are some of the common sales "rules" in promoting your fitness program?

  A. Selling memberships at any cost iskey.

  B. You know more than they do, so be aggressive.

  C. Honesty and an understanding of the needs of the potential member are always the best way.

  D. Long-term agreements make more money than short-term agreements.

  Correct Answer: C

• Question 60:

  What is the primary reason why a manager or director should conduct a needs assessment?

  A. To determine the specific needs and interests of the target market.

  B. To determine the quality of potential fitness instructor who could be hired in the area.

  C. To determine the needs of management before developing the budget.

  D. To determine the need for new or different exercise equipment.

  Correct Answer: A