A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource.
In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs.
What configuration must be used to support this requirement?
A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Gas Leak, Repair. Set the route plan run schedule = immediately.
B. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent = Repair, Gas Leak. Set the route plan run schedule = immediately.
C. Set a message stepthat updates the Resource ID property on the activity with the ID of the closest resource to the job when the activity is added to the bucket.
D. Create a route plan with the cost of not assigning set higher for "Gas Leak" than "Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
Which statement is true regarding Travel Areas in OFSC?
A. Travel Areas define a company's serviceable geography and are made up of groups of work zones.
B. A Travel Area can be assigned to a bucket or a resource.
C. Travel between work zones within different Travel Areas will not be calculated for statistical use.
D. A given work zone can be assigned to multiple Travel Areas.
E. Statistics are calculated using the travels between Travel Areas.
A dispatcher notices that there are a lot of yellow dots within the resource trace route on the map of their technicians.
Upon investigation, they find out that their technicians occasionally have to stop forabout five minutes to verify the equipment in their truck enlroute to a customer site. It is determined that this Is acceptable behavior and should not be flagged on the resource trace.
Which configuration setting will ensure that these 5-minute stops along the route do not result in yellow dots displaying on the Map view?
A. Set the 'Departure/Parking time = 15 minutes' on the Statistics configuration screen.
B. Deselect 'Use durations reported to enhance company-wide estimations' setting on the ResourceType configuration screen.
C. Set 'Resource is considered idle if remains at the same location for more than 15 minutes and does not have started activity' on the Business Rules configuration screen.
D. Set 'Resource is considered to be at the activity location if the distance to it is less than 100 meters' on the Business Rules configuration screen.
Acustomer is using the following within the "get_capacity" request of the SOAP Capacity API.
Given the body of the request, which statement is true regarding the dates that willbe returned in the response?
A. The customer will obtain results for dates May 10th and May 15th.
B. The customer will obtain results for dates between May 10th and May 15th, both inclusive.
C. Only if there is quota available, the customer will obtainresults for dates between May 10th and May 15th.
D. The customer will obtain results for dates between May 10th and May 15th, excluding May 15th.
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
A. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
B. Time Slot is a configured interval within which an activity is estimated to start.
C. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
D. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
You want to create a new Activity Type.
Which threefeatures are disabled when you select "Multi-day activity"?
A. enable "not started" trigger
B. enable "day before trigger"
C. support of preferred resources
D. support of time slots
E. calculate activity duration using statistics
F. support of links
Your company has three different levels of "VIP" customers - Gold, Silver, and Bronze On an Activity Details record, there is a read-only "VIP Status" property where one of these options will be selected.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A "VoD Service Trial"Integer check box property has been created.
What must you do in order to ensure that the check box is visible only in the Activity Details screen for Gold VIP member?
A. Create a Filter to only show the VoD Service Trial Property if "Gold" appears on the Activity Details page.
B. Set a condition within the VoD Service Trial property to limit visibility.
C. Use a regular expression to limit valid entries to "Gold" only.
D. Add the VoD Service Trial property with a conditional Visibility to the Activity Details screen.
A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.
Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?
A. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.
B. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type
(s) that those back office workers are assigned.
C. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.
D. Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type
(s) of the field technicians to which the activities could be moved.
A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?
A. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High',and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'.
C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'.
D. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Readactivities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?
A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
B. Create a resource filter that has an "Activated contains Activated" condition for use in theList/Time/ Map/Daily views.
C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.
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