A company very occasionally outsources some ad-hoc jobs to workers that are not employed directly by that company, and as such have created a new Resource Type in OFSC with the 'Resource is a contingent worker1 feature enabled.
Which three of the following are correct regarding how those contingent workers will be handled by OFSC?
A. Routing may assign activities to them, but contingent workers will not be included in quota calculations.
B. Contingentworkers cannot participate in Teamwork within OFSC.
C. Contingent workers' reported activity durations are not factored into company-wide statistics and estimations.
D. Contingent workers will be included in quota calculations, but routing will not assignactivities to them.
E. Contingent workers will be removed from the OFSC system if they have not activated a route m twelve continuous months.
A customer is about to begin testing both REST and SOAP OFSC API calls during their implementation process and needs to set up an Application for API authentication.
Theirintention is to only use the APIs for transferring data to and from their middleware system and not for use for any custom mobile application.
Identify the correct way to register that middleware Application within OFSC.
A. Register the Application within the API Access tab of the authentication-oriented User Type.
B. Register the Application, specifying the OFSC token service, and authenticate using JWT assertion.
C. Register the Application and authenticate using the Client ID/Client Secret
D. Register the Application, specifying an external token service and uploading the certificate.
Which two statements are correct regarding the characteristics of an SLA window?
A. An SLA window indicates when an activity should be completed.
B. An SLA window indicates how long an activity should take to complete.
C. An SLA window indicates that there is enough time available within it to perform an activity.
D. An SLA window indicates when an activity should start.
Youwant to copy Thursday's Time Slot-Based quota to Friday.
On the Quota by Time Slot view, what is a valid way of setting the quota grid so Friday's Quota is 85% of Thursday's Quota?
A. Select Friday using the calendar. Click "Mass populate" and select thenext day value = previous day value * percent operation with an 85% value.
B. Select Friday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Thursday as the destination day with an85% value.
C. Select Thursday using the calendar. Click "Mass populate" and select the next day value = previous day value * percent operation and select Friday as the destination day with an 85% value.
D. Select Thursday using the calendar. Click "Masspopulate" and select the copy day- today operation and select Friday as the destination day with an 85% value.
E. Select Friday using the calendar. Click "Mass populate" and select the copy day-to-day operate and select Thursday as the destination day withan 85% value.
Which two statements are correct regarding activity duration estimations?
A. The durations of completed activities are the only ones used for future estimations.
B. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.
C. Historical data is not relevant for any activity duration calculations.
D. Travel statistics can influence activity duration estimations.
E. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.
A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?
A. Activity duration overridescan only be started or stopped manually within the OFSC Core Application.
B. Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.
C. OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.
D. An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.
A scheduled activity with an 'Installation' work skill existSiin a bucket and is ready to be routed.
A resource within that bucket - John Smith - has no individualwork skills designated on his resource record in Oracle Field Service Cloud (OFSC), but he qualifies for that activity in all other aspects.
Which statement is correct regarding how routing handles work skill matches in this situation?
A. Routing will notassign that activity to John Smith due to a soft skills mismatch.
B. Routing will not assign that activity to John Smith due to a work skills mismatch.
C. Routing will consider assigning that activity to John Smith because if a resource has no specific work skills designated on their record, they are assumed to have all skills at levels of 100.
D. Routing will only consider assigning that activity to John Smith if no other resources in the bucket have the 'Installation' work skill directly designated on their records either.
Your customer offers a "triple play" service where an installation requires three work skills: "Cable","Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100. This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacitymanagement?
A. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.
B. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category.
C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop.
D. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category
A customer wants to add or update multiple activities from a single API call fromtheir middleware. Which two options are viable and support the requirement?
A. Core REST API "activities" request
B. Inbound SOAP API "update_activity" command
C. Core REST API "activities/custom-actions/bulkUpdate" request
D. Inbound SOAP API "add_activity" command
A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?
A. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "Low".
B. Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereascost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".
C. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for "New Connect" in activities in the routing bucket to "High".
D. Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for "New Connect" in activities in the routing bucket to "Normal".
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