You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A. Time Period
B. Duration
C. Available
D. Interval
E. Start/Stop
What should you do to enable Password Reset in Digital Customer Service (DCS)?
A. Add the Password Reset component to your DCS application.
B. Instruct users that they can only change their password by chatting with an agent.
C. Enablethe "Password Reset" option in the User Administration component.
D. Obtain the Change Password Link and add it to your DCS page.
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High Calendar = 9AM to 5 PM, Monday ?Friday, US EST Resolution Metric = 2880 Resolution Warning Threshold 120 First Response Metric= 360 First Response Warning Threshold
A. Resolution is due on Saturday, 2 PM EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. First Response is due on Friday, 12 noon EST.
D. If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A. VBCS is a visual development tool for creating applications in DCS.
B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D. DCS is a visual development tool for creating applications in VBCS.
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Products
B. Manage Service Request Status Values
C. Manage Service Request Categories
D. Manage Service Request Severities
E. Manage Service Request Queue
F. Manage Service Request Resolutions
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A. Add images as the productimage will not be pulled from Engagement Cloud.
B. Add the Product object to your DCS application.
C. Add product ID(s) to the database component.
D. Configure products groups and product items in Engagement Cloud.
Which four statements are correct about hotkeys for Action Commands?
A. They allow a user to escalate a service request.
B. They have default values.
C. They can all be modified.
D. They allow a user to forward a service request.
E. They can be assigned to a custom action script.
F. They allow a user to copy a service request.
What is the main function of the Data Security Policies?
A. defines the data a particular user can see and/or modify
B. defines the views the application can access
C. defines the privileges and roles a particular user can have
D. defines the views or functionalities the user can access
E. defines the actions a particular user can do
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
A. Title, Status
B. Title
C. Title, Category, Severity, Status
D. Title, Status, Problem Description
E. Title, Category, Severity
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