Oracle Oracle Certifications 1Z0-1064 Questions & Answers

• Question 71:

  What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

  A. Chat with an Agent about a ServiceRequest.

  B. View and edit attachments to a Service Request.

  C. Create a Service Request.

  D. Delete a Service Request.

  E. Add a message to a Service Request.

  Correct Answer: ABCD

• Question 72:

  When creating localized Digital Customer Service applications, in which order would you perform the following steps?

  1.

  Update the English message as needed for your DCS application.

  2.

  Export the English language message bundle.

  3.

  Translate the English message bundle to all desired languages.

  4.

  Import translated message bundles.

  A. 1,3,2,4

  B. 3,2,4,1

  C. 2,4,3,1

  D. 1,2,3,4

  Correct Answer: D

• Question 73:

  Which two are required to publish a completed Digital Customer Service (DCS) application?

  A. a single "publish" action to complete the task

  B. nothing (DCS applications are always available to all users.)

  C. moving the application to Staging and subsequently to Production status

  D. system administrator approval

  Correct Answer: BC

• Question 74:

  Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

  A. Validate that the product item is active and published.

  B. Verify that Eligible for Service is selected on the product item.

  C. Verify that Root Catalog is selected on the product groups.

  D. Validate that AllowDuplicate is selected on the product item.

  Correct Answer: A

• Question 75:

  Which four actions does the REST API for Service Requests (SRs) allow?

  A. Update SR milestone

  B. Create SR

  C. Update SR assignee

  D. Delete SR by SR number

  E. Delete SR by SR title

  Correct Answer: ABCD