Several users of a shared computer report that Windows often indicates an improper shutdown was experienced upon power on. Which of the following would be the BEST course of action to determine which user is responsible for causing the issue?
A. Review the System Log
B. Check msconfig utility
C. Checkboot. ini
D. Review the ntuser.dat file
After confirming BIOS support, technician has added a second video card and a new sound card to a computer's motherboard. The computer continuously restarts. This is an indication of which of the following.
A. Incompatible sound card
B. Insufficient power supply
C. Insufficient memory
D. Defective video card
The IT department is implementing three-factor authentication for traveling users who connect to the network via VPN. Which of the following BEST addresses this request?
A. PIN, username and password
B. PIN, token fob, and fingerprint scan
C. PIN, fingerprint scan and username
D. Key fob, smart card and password
A network technician is setting up a secure WAP for a small office. The owner insists on using the best security available. Which of the following techniques would BEST protect this WiFi setup?
A. WPA2 TKIP
B. WEP
C. WPA2 AES
D. WPS
A technician's is onsite troubleshooting a user's issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?
A. Let the call go to voicemail and respond when time permits.
B. Leave the current appointment to assist the calling customer.
C. Ignore the call and continue with the scheduled itinerary.
D. Apologize to the customer and answer the call.
Which of the following steps should a technician take to ensure an outside entity cannot introduce malware to the firmware on the router'?
A. Change WPA2 encryption to TKIP and enable only 802. 1 lac on the router.
B. Change the password on the router's administrator account.
C. Reset the router's wireless passphrase and enable WPA2 encryption.
D. Change the router's wireless security passphrase monthly.
Joe an employee installs his own version of software on a company-issued laptop and uses the software for corporate work. A technician is alerted to the change and uninstalls the application. Which of the following explains the reason why the technician uninstalled the software?
A. A commercial license is in use
B. An open source license is in use
C. An enterprise license is m use
D. A personal license is in use
A user contacts the help desk regarding a suspected malware infection. Which of the following actions should the help desk technician perform FIRST?
A. Run System Restore
B. Restart the computer
C. Repair the antivirus program
D. Isolate the system
A technician is troubleshooting a problem in which a user gets an error when trying to access the company web page using SSL. When checking with other users, the technician discovers all of them display the same warning message. Which of the following is the MOST likely cause of this problem?
A. The website is below connection capacity
B. Browser content filtering is required
C. The website has not been added to Trusted Sites
D. The website's security certificate has expired
A technician has installed a server in a SOHO that is m a public area. The office manager wants to ensure only authorized users can access the console. The technician explains that since it is in a public area, administrators need to be sure to log off when finished. The office manager expresses concerns that users will forget. Which of the following can be set to assure the server session is always locked when not in use1?
A. Set a strong password policy
B. Set a required BIOS boot-up password
C. Set a Screensaver required password
D. Set up biometrics authentication
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