CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 151:

  A user has been receiving reply emails from many contacts but the content of the emails is not familiar and the user did not send the original messages. The user calls the help desk for assistance. Which of the following is the BEST way the technician can fix this problem?

  A. Perform an antivirus scan

  B. Perform a refresh/restore

  C. Perform an IDS upgrade

  D. Perform a reinstall of the email client

  Correct Answer: A

• Question 152:

  By default which of the following permissions will take precedence over any other assigned permission on a mapped network drive?

  A. Deny

  B. Modify

  C. Share

  D. Allow

  Correct Answer: A

• Question 153:

  A security administrator is developing mobile device hardening standards to protect the confidentiality of data. As part of the baseline the administrator recommends implementing controls to mitigate risks associated with physical theft. Which of the following would BEST meet the administrator's requirements?

  A. Two-factor authentication

  B. BIOS passwords

  C. Mobile tokenization

  D. Full-disk encryption

  Correct Answer: A

• Question 154:

  While working on a user's computer a technician notices no prompt appears when a process runs with administrative credentials. The technician wants to make sure the user is warned to ensure rogue processes do not run with elevated privileges. Which of the following Control Panel utilities would allow the technician to modify this setting?

  A. Administrative Tools

  B. File Explorer Options

  C. Credential Manager

  D. User Account Control

  Correct Answer: A

• Question 155:

  A user has installed a new application. After installing the application another application stops functioning and displays a missing DLL message. After determining which DLL has been deleted and finding it on the system, which of the following tools should be used to correct the error?

  A. REGSRV32

  B. DEFRAG

  C. MSCONFIG

  D. NTLDR

  Correct Answer: A

• Question 156:

  A technician is servicing a workstation that needs a hard drive replacement. To protect the workstation, which of the following should the technician use?

  A. ESD mat

  B. Magnetized screwdriver

  C. Multimeter

  D. Air filter mask

  E. Velcro straps

  Correct Answer: A

• Question 157:

  Over the years a user has been accidentally creating copies of folders in a personal drive and as a result, there are now hundreds of "copy of copy" folders dotted throughout the drive. Which of the following Windows command line tools might a technician use to obtain a complete list of all the folders for use in a deletion script?

  A. dir

  B. 1s

  C. rd

  D. del

  Correct Answer: D

• Question 158:

  A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices. Which of the following is the NEXT step the technician should follow'?

  A. Dismiss the user's issue and move to the next user

  B. Offer a different repair option to the user

  C. Replace the hard drive and inform the user

  D. Ask concise close-ended questions

  Correct Answer: C

• Question 159:

  A technician, Joe, is running a diagnostic program on a laptop when it shuts down after running for 10 minutes. Which of the following should he do before disassembling the laptop?

  A. Use compressed air to blow the dust out of all the fans

  B. Hard reset the computer and attempt to boot it into the operating system

  C. Run CHKDSK on the laptop's hard drive

  D. Remove the battery and re-run the diagnostic program

  Correct Answer: A

• Question 160:

  Which of the following security methods requires that a user enter a passcode that is changed at regular intervals?

  A. WPA encryption

  B. Biometrics

  C. PSK

  D. RSA token

  Correct Answer: D