Which of the following Windows XP locations or utilities contains startup commands for programs that are currently running?
A. MMC
B. CMD
C. Task Scheduler
D. Task Manager
A technician discovers slow data transfer speeds in a wired network. Which of the following would be the MOST probable cause?
A. Using APIPA address
B. Outdated NIC drivers
C. Too many simultaneous connections
D. CAT5 cable connection
A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?
A. Take notes that uninstalling the software is most likely the cause.
B. Document the actions that were taking to resolve the issue.
C. Ask the user if they have made any changes before this error has occurred.
D. Verify that the system is completely operational.
Which of the following is the BEST example of social engineering?
A. Impersonation
B. Key logger
C. Virus
D. Malicious cookie
Which of the following can a technician implement to ensure that only company owned mobile devices can connect to the wireless network?
A. Deploy a script to auto-configure employees' mobile devices wireless settings.
B. Configure MAC address filtering on the access points.
C. Implement a wireless policy and train all users.
D. Enable WPA2-Personal with a strong password.
A company has purchased new computers. The old computers will be donated to a local charity. Before the computers are picked up, the president of the company wants to make sure that the computers do not have confidential company information on them. Which of the following is the BEST method to accomplish this?
A. Run CHKDSK
B. Format the hard drive
C. Use a degaussing tool
D. Defragment the hard drive
A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?
A. The device needs a firmware update.
B. The device needs an updated driver installed.
C. The plugged in device is too slow for the USB port speed.
D. The device is incompatible with the installed version of Windows.
A technician needs to create a new directory from a command line on a Windows XP machine. Which of the following commands should be used?
A. MD
B. SFC
C. RD
D. CD
Which of the following is the MINIMUM group permissions needed to access the share \\myserver\c$?
A. Administrator
B. Remote User
C. Domain User
D. Power User
Which of the following activities would BEST be described as social engineering?
A. Downloading Spyware
B. Bribery
C. Writing down passwords
D. Brute force
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