A user is having difficulty installing a program in Windows Vista, as the computer appears to stall prior to the installation. Which of the following is the BEST choice of why this is occurring?
A. Aero Settings are not enabled.
B. Power Settings need to be enabled.
C. BitLocker is scanning for corrupt software.
D. UAC is waiting for user input.
A technician is trying to remove a resilient computer virus. The virus keeps coming back after rebooting the system because some program or service has locked some of the virus' files and is preventing the AV from cleaning the system. Which of the following is the BEST approach to try and remove the virus while minimizing negative impact to the system?
A. Use REGSRV32 to deregister the virus DLLs.
B. Run the antivirus after rebooting in safe mode.
C. Use the repair disk and follow the prompts.
D. Use the recovery console to disable all windows services.
A user is trying to access a popular email website but is being redirected to a different website that asks for login credentials. The user calls a technician, who promptly notices a security issue. Which of the following should the technician do to remove the threat from the system?
A. Remove all parameters after the FQDN website address.
B. Remove all files from the temporary folder and restart the computer.
C. Remove and reinstall the web browser in safe mode.
D. Remove all lines that are not comments from the hosts file.
An administrator created a connection to a private network using TLS 1.2. The Linux servers on the network do not support secure protocols. Which of the following will the administrator MOST likely use to log in to these servers?
A. SSL
B. RDP
C. SSH
D. Telnet
A technician needs to remove malware from a Windows system. The technician has already performed research on the malware and determined it is a memory virus. Which of the following steps should the technician take NEXT?
A. Disable the restore points.
B. Remediate the affected system.
C. Educate the user.
D. Quarantine the affected system.
A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to fail when trying to connect to Office 365 applications.
Which of the following Control Panel applets should a technician use to clear the cached invalid user login information?
A. Network and Sharing Center
B. Sync Center
C. User Account Control
D. Credential manager
A corporate customer has contacted a technician about a database issue. After a reboot, no one can connect to the database. When the technician arrives on-site, the database service is not started. The technician starts the service, and the database comes up without issue. After some testing, the technician realizes the database service is coming up to quickly on startup before dependent services can start. Which of the following is the BEST solution?
A. Set the database service to `Automatic (Delayed Start)"
B. Show the customer how to manually start the service
C. Create a scheduled task that will start the service on reboot.
D. Set the service to manual and write a script to start it on reboot.
A user regularly calls and states that they have a computer with possibly corrupt system files and wants to know how to repair them. Which of the following utilities would resolve the problem?
A. ASR
B. FIXMBR
C. SFC
D. MSCONFIG
A user's computer was infected with malware, and a technician successfully removed the infection However, the user reports certain web-based services are still inaccessible. Which of the following should the technician perform FIRST to resolve the issue?
A. Turn off System Restore
B. Update the malware signatures
C. Reset the Internet Explorer settings.
D. Check the hosts file
A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the following steps should a technician perform?
A. Establish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.
B. Explain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.
C. Establish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.
D. Explain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.
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