After receiving a replacement smartphone. a corporate user is able to open some emails but is unable to open encrypted emails. Which of the following troubleshooting steps should a technician take NEXT?
A. Place the previous certificate in escrow.
B. Verity the installation of S/MIME on the phone
C. Ensure the users public Key is in the global address list
D. Instruct the user to wait for synchronization to complete.
A technician discovers a user's home computer has Windows Update disabled and suspects malware has replaced several Windows OS files. After completing a malware scan, which of the following command line utilities would the technician MOST likely run before enabling Windows Update?
A. xcopy
B. chkdsk
C. sfc
D. gpupdate
A technician notices a workstation is connecting to an IP address on the network and wants to determine the machine name that belongs to that IP address. Which of the following commands should the technician use?
A. gpresult
B. ipconfig
C. nslookup
D. net user
A customer calls the help desk to report a computer that has become infected. While speaking with the technician, there is an audible siren coming from the computer. The browser window is flashing red, stating the computer is infected, and
then the computer becomes unresponsive.
A technician is dispatched to determine a solution. After a reboot and a virus scan, the technician is unable to find any issues, When the customer opens the browser, the homepage redirects to the same page, and the same issue occurs.
Which of the following should be the NEXT step to resolve the issue?
A. Reset the browser to defaults.
B. Update the antivirus definitions.
C. Reset Windows to a recent restore point.
D. Install Windows Updates.
A user is locked out of the local user account on a UEFI-based workgroup computer. A technician is trying to use a third the USB drive to run the program. Which of the following would be the BEST way to fix the issue?
A. Start up in safe mode, verify the USB device in Device Manager, restart the computer, and boot from USB.
B. Disable Secure Boot, restart the computer, and boot from USB
C. Use Bootsect.exe to modify the boot priority. restart the computer, and boot from USB.
D. Boot into recovery console, navigate to the USB drive, and boot from USB.
A technician is reinstalling Windows for a user and wants to keep the user's files and settings. Afterward, the user notices that personal files are no longer available and settings have been restored to default. Which of the following did the technician MOST likely execute to cause this issue?
A. System reset
B. System update
C. System Restore
D. System refresh
A user can no longer edit files on the company shared drive. The user previously used has access to these files. A technician verifies the user can view the folders but cannot open any subfolders or folders. Which of the following must happen to fix this issue?
A. The user should ask the file owners for permission and then let the technician know.
B. The technician needs to update the local Be permissions to include read write. and modify access
C. The technician must update the server permissions to include read, write and modify access.
D. The technician's update supervisor must approve the access and update the file explorer permission to read, write, and modify access.
Which of the following file types uses the net use command?
A. .py
B. .bat
C. vbs D. js
A technician is attempting to remove a virus from the machine of a user who just retuned from leave. The virus is a known signature that was identified 30 days ago. The antivirus solution the company is using was updated seven days ago with the most current signatures.
Which of the following MOST likely allowed the infection?
A. The last antivirus update the machine received was seven days ago.
B. The user changed the machine's password 30 days ago.
C. The user manually killed the antivirus process.
D. The machine has not received an antivirus update in the past 30 days.
A technician needs to allow RDP access for a user. Port forwarding is already set up for port 3389. The technician will have to change the listening port for the new access. Which of the following OS tools should the technician use on the PC to change the listening port for RDP?
A. Local firewall
B. MSTSC
C. MSINFO32
D. Services
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