A technician determines a newly installed service is keeping a device from functioning in Windows. Which of the following tools should the technician use to keep the service from being loaded on the PC reboot?
A. Task Scheduler
B. MSINFO32
C. System Restore
D. MSConfig
While preparing a computer that will be issued to a new user, the technician discovers the computer's former user configured a supervisor password in the BIOS. Which of the following can the technician do to allow the password to be removed?
A. Reimage the machine from a network share
B. Change the boot order and boot to an external drive
C. Remove and then replace the CMOS battery
D. Use the BIOS user password to reset the supervisor password
A contract technician is working on a network printer when a print job starts and completes. The technician notices it is a spreadsheet that appears to be an annual salary report. Which of the following actions should the technician take?
A. Continue to work on the assigned task
B. Take the print job to the office manager
C. Remove the print job from the output tray
D. Disconnect the printer from the network to prevent further print jobs
A user spills a small amount of toner from a laser printer onto the floor. Which of the following is the safest way to clean up the toner?
A. Use a wet/dry vacuum.
B. Use a broom and a dust pan
C. Use damp paper towels.
D. Spray the toner with canned air.
A user browses to a company's Intranet page and receives an invalid certificate message A technician discovers the certificate has expired A new certificate is put In place and Installed on the user's computer; however, the user still receives the same message when going to the Intranet page The technician tries with a third-party browser and connects without error The technician needs to make sure the old certificate is no longer used in Internet Explorer. Which of the following Internet Options should the technician use to ensure the old certificate is removed'?
A. Advanced
B. Clear SSL state
C. Publishers
D. Certificates
A technician submitted a change control request to upgrade the firmware on all company switches at the same time, during off hours, and through automation. Which of the following change management documents is MOST important to create to ensure the upgrade will not adversely affect the business?
A. Plan for the change
B. Scope of the change
C. Risk analysis of the change
D. Documentation of the change
A customer built a computer with the following specifications:
1.
Single hexa-core processor
2.
8GB DDR4 memory
3.
256GB SSD drive
4.
Built-in graphics card
5.
32-bit Windows OS
6.
Audio editing software
The computer seems to be working, but the OS reports only 3.5GB of RAM is available.
Which of the following would correct the issue?
A. 16GB DDR4 memory
B. 64-bit Windows OS
C. Dual hexa-core processors
D. 512GB SSD drive
Which of the following OS installation types would a technician use for multiple workstations at the same time?
A. Image deployment
B. Clean install
C. Multiboot
D. In-place upgrade
A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician
needs to make the adjustments quickly.
Which of the following best practice processes should the technician perform NEXT?
A. Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.
B. Submit the changes to the change board for approval.
C. Notify the change team of the changes needed and perform the changes.
D. Escalate to stakeholders and obtain override approval for out-of-scope changes.
E. Document the changes and perform the work.
A technician is troubleshooting a computer that may have some corrupt operating system files. Which of the following command line tools should the technician use to check these files?
A. dism
B. chkdsk
C. diskpart
D. sfc
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