During a network server outage, the administrators computer received an IP address of 169.254.0.10 and had no access to internal or external resources. Which of the following should be configured to ensure the administrator's computer retains network access?
A. Alternative IP address
B. Wake-on-LAN
C. APIPA
D. Proxy setting
The Chief Executive Offer (CEO) of a company receives an email from a local bank. It states the company's account has several suspicious transactions and instructs the CEO to log in immediately to validate the transactions; otherwise, the account will be frozen.
Which of the following BEST describes this email?
A. Spear phishing
B. Impersonation
C. Dumpster diving
D. Whaling
When users turn on or reboot their machines, many of the computers on the network are non-responsive and unable to access the Internet. The users who left their computers on or have not rebooted are not experiencing this issue A technician confirms all the network switches and routers are working, and no servers are having any issues The network administrator notices abnormally high network utilization
Which of the following is the MOST likely issue the company is experiencing?
A. Malware infection
B. Rogue antivirus
C. Browser redirection
D. OS update failures
A customer's smartphone has been overheating frequently and becoming unresponsive since installing an OS update A technician has already performed a soft reboot of the device.
Which of the following should the technician perform NEXT? (Select TWO)
A. Roll back the OS update
B. Update the PRL.
C. Force stop running applicabons
D. Enable airplane mode
E. Perform a factory reset
F. Run application updates
G. Reset network settings
What a user is allowed to do on a computer network would be addressed in:
A. a user acceptance policy
B. regulatory and compliance policy
C. a password policy
D. an acceptable use policy
A technician is installing a new system in a facility that requires zero downtime. The facility uses a backup generator in case of power loss. Into which of the following power sources should the technician plug the system to offer optimal uptime?
A. Only a surge protector is needed due to the backup generator
B. Plug directly into the emergency power source
C. Plug a surge protector directly into the UPS
D. Connect to a UPS that utilizes the emergency power source
An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?
A. Uninterruptible power supply
B. Voltage regulator
C. Surge suppressor
D. Generator
A technician is troubleshooting an issue affecting all company laptops. All the laptops have exactly the same hardware. The screens present glitches every time the users move their mouse pointers over the screen. The technician discovers there was a recent OS update deployed throughout the company, which includes new versions for video drivers. Restarting the laptop in safe mode will not present the issue.
Which of the following should the technician do NEXT?
A. Roll back the video card device drivers for all computers and escalate the issue to the video card vendor.
B. Remove the current video drivers from all computers and advise users to work this way until the issue gets fixed.
C. Advise all users to work in safe mode until the issue gets fixed and escalate the issue to the video card vendor.
D. Reinstall the OS on all devices in the company to eliminate any traces of the current video drivers, then rerun the updates manually excluding the video drivers.
Which of the following Windows versions introduced using applications in the Metro interface?
A. Windows 7
B. Windows 8
C. Windows 8.1
D. Windows 10
Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened.
Which of the following should Ann do NEXT?
A. Report the incident to the appropriate contact
B. Clear the system logs and browser history
C. Take a screenshot of the pop-ups
D. Advise the customer to use the browser in private mode
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