CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 601:

  A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet

  Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

  A. Perform a system file check and replace any changed files with their original versions

  B. Enable the pop-up blocker on the Internet browser

  C. Uninstall any recently installed unknown programs and browser extensions,

  D. Perform a hard shutdown and cold boot the computer

  E. Scan the RAM and hard drive using an up-to-date antivirus program.

  Correct Answer: BC

• Question 602:

  A user has changed the MAC address of a laptop to gain access to a network. This is an instance of:

  A. spoofing

  B. brute force

  C. man-in-the-middle

  D. a botnet

  Correct Answer: A

• Question 603:

  A user recently connected a Windows laptop to a free WiFi hot-spot. After returning to the office, the user cannot access network shares. Which of the following is the MOST likely cause?

  A. Remote access has been disabled.

  B. The local firewall settings are incorrect.

  C. Location-based settings are not turned on.

  D. The network shares are hidden.

  Correct Answer: B

• Question 604:

  Which of the following operating systems utilizes the web browser named Edge, replacing its older browser software?

  A. Windows 7

  B. Windows 8

  C. Windows 8.1

  D. Windows 10

  Correct Answer: D

• Question 605:

  A company is implementing multifactor authentication and requires a solution that utilizes TCP. Which of the following will the company MOST likely select?

  A. SNMP

  B. TACACS+

  C. DHCP

  D. RADIUS

  E. Kerberos

  Correct Answer: B

• Question 606:

  Joe, a user, notifies Ann, a technician, of a message that is displaying on his screen. The message has taken over the entire screen, and no icons are displayed. Joe, further explains that the message still appears after several reboot attempts. Upon further inspection of the affected PC, Ann notices a request for cryptocurrency payment to obtain the unlock key.

  Which of the following is MOST likely the cause?

  A. Ransomware

  B. Cryptomining

  C. Rootkit

  D. Keylogger

  Correct Answer: A

• Question 607:

  A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed.

  Which of the following is the MOST likely cause of the issue?

  A. Zero-day malware

  B. Safari code injection

  C. OS corruption

  D. Overheating

  E. Time sync failure

  Correct Answer: D

• Question 608:

  A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices.

  Which of the following remote access technologies would be BEST suited for this situation?

  A. Remote desktop protocol

  B. Telnet client

  C. Virtual network computer

  D. Third-party tools

  E. Secure shell

  Correct Answer: C

• Question 609:

  A network support technician takes a call from an office manager who wants to change the wireless security key on the access point in that particular office. The office manager explains that a label on the access point indicates it has an IP address of 10.0.100.2.

  Which of the following should the technician use to connect securely to the access point to make the change?

  A. RDP to 10.0.100.2

  B. SSH to 10.0.100.2

  C. HTTP to 10.0.100.2

  D. Telnet to 10.0.100.2

  Correct Answer: B

• Question 610:

  A technician is deploying a PXE installation of a new OS onto a small group of company workstations.

  Which of the following should the technician monitor during the installation?

  A. Impact to the workstations

  B. Impact to the users

  C. Impact to the network

  D. Impact to the DHCP pool

  Correct Answer: C