CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 61:

  A technician is asked to resize a partition on the internal storage drive of a computer running macOS.

  Which of the following tools should the technician use to accomplish this task?

  A. Console

  B. Disk Utility

  C. Time Machine

  D. FileVault

  Correct Answer: B

• Question 62:

  A company decides to implement two-factor authentication on all of the company computers. In addition to a user password, which of the following is a commonly used item to implement two-factor authentication?

  A. Retinal scanner

  B. Key Lock

  C. RSA token

  D. Privacy Filter

  Correct Answer: C

• Question 63:

  A technician receives a trouble ticket stating that a user is receiving error messages on their computer. When the technician arrives at the computer, it is now working with no error messages being displayed. Which of the following should the technician use to determine what the error message was?

  A. MSINFO32

  B. EVENTVWR

  C. DXDIAG

  D. REGSVR32

  Correct Answer: B

• Question 64:

  Which of the following operating systems has mandatory update installation built in?

  A. Windows 7

  B. Windows 8

  C. Windows 8.1

  D. Windows 10

  Correct Answer: D

• Question 65:

  A customer is planning to recycle a computer. The customer wants to ensure any personal data on the computer is no longer recoverable, but the hardware must still be usable.

  Which of the following is the BEST method to dispose of the customer's data?

  A. OS reinstallation

  B. TPM configuration

  C. Low-level format

  D. Drive incineration

  Correct Answer: C

• Question 66:

  A user contacts a technician to report issues with unwanted pop-ups appearing on a computer. Additionally, when the user types a search term into the browser, the user is taken to an unexpected search engine. The technician checks the IP configuration of the computer and determines the DNS is set to 8.8.8.8.

  Which of the following should the technician perform to determine the cause of the unwanted behavior?

  A. Verify any modifications to the hosts file.

  B. Flush the DNS records.

  C. Install a software-based IDS.

  D. Change to a different DNS server.

  Correct Answer: A

• Question 67:

  A technician just finished installing Windows 10 on a new corporate PC. Before powering the computer off. the technician needs to make sure the computer has the latest rule set for the domain.

  Which of the following commands should the technician run?

  A. ipconfig /renew

  B. sfc /scannow

  C. shutdown /t 0

  D. gpupdate /force

  Correct Answer: D

• Question 68:

  A user is unable to access the Internet-based email system from a specific workstation. However, the user is able to access the email system from other workstations without any issues. Every time the user tries to access the email system, the affected workstation takes the user to an incorrect site. A technician notices the workstation is not currently connected to the network's endpoint protection system.

  Which of the following is the cause of this behavior?

  A. Browser redirection

  B. Pop-ups

  C. Ransomware

  D. Spam

  E. Hijacked email

  Correct Answer: A

• Question 69:

  A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension.

  Which of the following actions is the FIRST step the technician should take?

  A. Run a live disk clone

  B. Run a fill antivirus scan

  C. Use a batch file to rename the files

  D. Disconnect the machine form the network

  Correct Answer: D

• Question 70:

  A macOS user reports seeing a spinning round cursor on a program that appears to be frozen.

  Which of the following methods does the technician use to force the program to close in macOS?

  A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit.

  B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit.

  C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option.

  D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit.

  Correct Answer: D