CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 721:

  Joe. a technician, receives notification that a share for production data files on the network Is encrypted. Joe suspects a crypto virus Is active. He checks the rights of the network share to see which departments have access. He then searches the user directories of those departmental users who are looking for encrypted files. He narrows his search to a single user's computer. Once the suspected source of the virus is discovered and removed from the network, which of the following should Joe do NEXT?

  A. Educate the end user on safe browsing and email habits.

  B. Scan and remove the malware from the infected system.

  C. Create a system restore point and reboot the system.

  D. Schedule antivirus scans and perform Windows updates.

  Correct Answer: B

• Question 722:

  Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hot-spot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

  A. Joe's data transmission is over the limit

  B. The phone needs to be rebooted from overuse

  C. The use of GPS interferes with data speeds

  D. There is unintended Bluetooth pairing.

  Correct Answer: A

• Question 723:

  A company has just experienced a data breach that affected all mobile devices. Which of the following would BEST secure access to users' mobile devices? (Select TWO).

  A. Full device encryption

  B. Remote backup application

  C. SSO authentication

  D. Device profiles update

  E. OS security updates

  F. Biometric authentication

  Correct Answer: AF

• Question 724:

  A customer is presuming manager to get things done on time. Which of the following has the project failed to do this case?

  A. Follow up with the customer after project completion

  B. Mention a positive attitude during the project

  C. Disclose project expenses on social media

  D. Communicate with the customer clearly

  Correct Answer: D

• Question 725:

  A technician responds to a report that a user's desktop is operating much slower after upgrading the Windows OS to the latest version. The technician notices responsiveness is erratic, and the symptoms are similar to a failing hard drive. The technician runs a full hardware diagnostic, and all systems pass. The technician checks the properties for each device in Device Manager and the hard disk and the standard AHCI 1.0 serial ATA controller both indicate the following message: This device is working properly.

  Which of the following should the technician attempt that will MOST likely resolve the performance issue?

  A. Roll back the OS upgrade. Continue using the older version of Windows

  B. Reset the PC to its factory conditions. Perform the OS upgrade again

  C. Update the SATA controller driver from the manufacturer's website

  D. Perform a full backup and replace the hard drive

  Correct Answer: C

• Question 726:

  A company brings in contractors several times a year to perform inventory, and the contractors use company supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to

  log in to the laptops until the next inventory.

  Which of the following BEST enforces this policy?

  A. Delete the user accounts

  B. Disable the user accounts

  C. Restrict the user accounts

  D. Reset the user accounts

  Correct Answer: B

• Question 727:

  A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem.

  Which of the following is a tool the technician can use to resolve the issue?

  A. Task Manager

  B. MSTSC

  C. MSConfig

  D. PerfMon

  Correct Answer: A

• Question 728:

  A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

  A. Create a policy to remove Internet access from the server during off hours

  B. Set the local antivirus software on the server to update and scan daily

  C. Ensure the server is patched with the latest security updates

  D. Educate the manager on safe Internet browsing practices

  Correct Answer: C

• Question 729:

  Joe, a user, calls the help desk from a coffee shop while on a business trip to report the WiFi hot-spot on his phone is extremely slow. The technician runs a speed test from a laptop connected to the hot-spot and gets 200Kbps. Ann, Joe's coworker with whom he is travelling, also has a hot-spot on her phone, and the speed test result on that hot-spot is 15Mbps. The technician checks the hot-spot settings on Joe's phone and sees the following:

  

  Which of the following is the MOST likely cause of the problem?

  A. Joe should be using WEP security on his hot-spot for faster throughput

  B. Someone else is using Joe's hot-spot due to weak password

  C. Joe's hot-spot gave him an invalid IP address

  D. Joe is likely in a poor signal area and should try another area

  Correct Answer: B

• Question 730:

  Following an incident, an administrator is gathering forensic evidence from a server for a human resources investigation.

  Which of the following best practices is MOST important to document throughout the process to maintain integrity of the findings?

  A. Acceptable use policy violations

  B. Server configuration

  C. Chain of custody

  D. Data loss incidents

  Correct Answer: C

  Chain of custody is important because if evidence has been altered or it cannot be proven that it was not altered during the time between collection and use in court, then that evidence is less believable or credible than it otherwise would be.