CompTIA CompTIA Certifications 220-1002 Questions & Answers

• Question 731:

  Joe. a customer, requests to have a technician rename his laptop to the name of his favorite sports team. Which of the following documents MUST the technician consider before performing this action?

  A. Acceptable use policy

  B. Inventory management

  C. EULA

  D. MDM policy

  Correct Answer: B

• Question 732:

  A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.

  Which of the following should the technician do NEXT to proceed with disposal of the batteries?

  A. Place security In trash receptacles

  B. Refer to the manufacture's specific usage

  C. Review the material safety data sheet

  D. Conduct an Internal search of disposal techniques

  Correct Answer: B

• Question 733:

  A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

  A. Activate real-time protection on both antivirus software programs

  B. Uninstall one antivirus software program and install a different one

  C. Run OS updates

  D. Enable the quarantine feature on both antivirus software programs

  E. Remove the user-installed antivirus software

  Correct Answer: E

• Question 734:

  Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

  A. Driver detection

  B. Metro interface

  C. Account control

  D. PXE installation

  Correct Answer: A

• Question 735:

  A user reports that a cell phone application is loading slowly and not functioning properly Which of the following should a technician do FIRST to remedy this issue?

  A. Remove and reinstall the application.

  B. Hard reset the cell phone.

  C. Reconnect the wireless network connection

  D. Close all running applications

  Correct Answer: D

• Question 736:

  Corporate management is concerned about the security of the company's mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users.

  Which of the following would provide the BEST level of protection in this scenario? (Choose two.)

  A. Use full device encryption

  B. Enable a pattern lock

  C. Implement remote wipe features

  D. Use device lockout policies

  E. Require complex administrator passwords

  F. Disable unknown application installations

  Correct Answer: AC

• Question 737:

  A network administrator needs to be able to securely connect to a local router from within the office. Which of the following protocols should the administrator ensure is enabled on the router?

  A. RDP

  B. SSH

  C. TFTP

  D. HTTP

  Correct Answer: B

• Question 738:

  A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor.

  Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

  A. Windows 7

  B. Windows 8

  C. Windows 8.1

  D. Windows 10

  Correct Answer: A

• Question 739:

  An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

  A. Untrusted software

  B. Outdated antivirus

  C. MDM policies D. Inactive VPNs

  Correct Answer: D

• Question 740:

  Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?

  A. Put on an ESD strap.

  B. Place components on an ESD mat

  C. Disconnect the power before servicing the PC

  D. Place the PC on a grounded work bench

  Correct Answer: C