A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications. Which of the following are the MOST likely causes of these issues? (Choose two.)
A. System files have been deleted
B. Proxy settings are configured improperly
C. The OS has been updated recently
D. There are disabled services on the vendor website
E. Program file permissions have changed recently
F. There is a rogue anti-malware program
Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?
A. WPA2
B. AES
C. MAC filtering
D. RADIUS
E. WPS
A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business's concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)
A. Default SSID
B. MAC filtering
C. NAT
D. QoS
E. Signal strength
F. Encryption
A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?
A. Time Machine
B. Snapshot
C. System Restore
D. Boot Camp
Joe. an end user, just changed his network password A pop-up box appears a few minutes later, prompting him to enter his password. Joe enters his new network password and is able to continue working. A few minutes later, the same pop-up box appears again, asking him to enter his network password. Which of the following Control Panel utilities can Joe use to help with this situation?
A. Credential Manager
B. Network and Sharing Center
C. Security and Maintenance
D. Troubleshooting
A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs on automatically without a password.
Which of the following account types would the technician MOST likely set up on this kiosk machine?
A. Guest
B. Administrator
C. Power User
D. Remote Desktop User
A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping.
The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?
A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
D. Send a test email, open a command prompt to check the file system, and empty the browser cache
Joe, a customer, calls a technician to report a remote computer is demonstrate erratic behavior while he is working on it. The technician verifies the files and directories Joe is working on locally cannot be open in any application, and the computer is extremely slow. Which of the following is the MOST likely cause of this issue?
A. Files disappearing
B. File permission changes
C. Application crash
D. Too many start items
A user is trying to install a very large .dmg file on a Windows computer but is receiving an error message.
Which of the following is causing the error?
A. Small hard drive
B. Insufficient RAM
C. OS compatibility
D. Folder permissions
A technician responds to a call from a user who claims to have a virus on a workstation. The technician observes the following notification from the system tray:
There are 1033 infected files on this computer. Click here to disinfect.
The link is blocked by the corporate content filter and displays a message stating the site contains known malware. Which of the following should the technician complete to secure the computer with MINIMAL impact to the user?
A. Compare the startup items and services to a known clean image, and remove any startup items not found in the other image. Run an anti-malware scan.
B. Validate that the alerts are false positives, and disable security software on the workstation to prevent further false notifications.
C. Back up the user's files. Restore the system to the original system image designated by corporate IT policies. Restore the user's files.
D. Request a content filter exception to allow access to the link from the notification. Once available, follow the instructions on the linked site.
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