A user reports slow performance on a computer. A technician checks the computer and finds the RAM utilization Is very high. The technician restarts the computer, and the RAM use is still high. The technician discovers a program running in the background Is using most of the RAM. The user only uses this program once at the end of the year to produce a report.
Which of the following steps should the technician take to improve the computer's performance?
A. Uninstall and reinstall the program.
B. Perform a repair installation of the program
C. Install the latest updates for the program.
D. Disable the program on startup.
Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by.
Which of the following security measures should be used?
A. Biometric device
B. Common access card
C. Cable lock
D. Privacy screen
E. Mantrap
A technician performs a virus cleaning on a computer that has been redirecting all browsers to a phishing website. System Restore was turned off before the cleaning. The technician runs the machine through several scanners, and then tests for redirection. A smaller number of sites are still redirecting to the phishing website. The antivirus software correctly blocks the website. Which of the following should the technician do NEXT?
A. Check the contents of the hosts file
B. Do a System Restore to a date before the infection
C. Rerun the antivirus scan with higher sensitivity
D. Rebuild the OS on the machine
A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage.
Which of the following would the project team MOST likely add to the SOW?
A. Risk analysis
B. Plan to change
C. Backout plan
D. Change board approvals
A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?
A. Resolution
B. Refresh rate
C. Extended monitor
D. Color depth
Which of the following is the maximum RAM limit of a Windows 32-bit version?
A. no limit
B. 4GB
C. 8GB
D. 32GB
A network administrator has noticed unusual activity with a user's login credentials on the network. The user is attempting multiple simultaneous logins across the network, some of which are attempting to access workstations and servers to which the user does not have access Which of the following should the network administrator do NEXT?
A. Delete the user's AD account
B. Decrease the user's AD privileges
C. Disable the user's AD account
D. Reset the password on the user's AD account
Which of the following technologies is used by malicious employees to obtain user passwords?
A. Main-in-the-middle
B. Phishing
C. Tailgating
D. Shoulder surfing
A SOHO user calls a technician and wants to secure a home network. The SOHO user needs to have protection from physical connection and ensure that employees cannot applications or personal emails. Which of the following would the technician MOST likely configure on the network device to accommodate the SOHO user's request? (Select TWO)
A. MAC filtering
B. Default SSID
C. Ratio power levels
D. Content filtering
E. Physical security
A client wants a technician to create a PC naming convention that will make the client's PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?
A. Domain name, location, IP address
B. Domain name, location, asset ID
C. Asset ID, MAC address
D. Location, RFID
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