CompTIA CompTIA Certifications 220-1101 Questions & Answers

• Question 611:

  A printer's output is producing solid black sheets without distinct lettering. A technician adjusted multiple settings, but the issue persists. Which of the following parts is most likely causing this issue?

  A. Imaging drum

  B. Heating element

  C. Fuser assembly

  D. Feed assembly

  Correct Answer: A

  Explanation: The correct answer is A. Imaging drum. An imaging drum is a part of a laser printer that transfers the toner to the paper. The imaging drum is coated with a photosensitive material that reacts to light and creates an electrostatic charge. The charge attracts the toner particles from the cartridge and forms an image on the drum. The image is then transferred to the paper by heat and pressure from the fuser assembly. If the imaging drum is defective or damaged, it can cause various printing problems, such as solid black pages, blank pages, streaks, spots, or faded prints. A solid black page can occur when the imaging drum is unable to create a charge pattern on its surface, and instead attracts all the toner from the cartridge. This can happen due to a faulty laser unit, a dirty or scratched drum surface, or a worn-out drum. To fix this issue, the technician should replace the imaging drum with a new one. The imaging drum usually has a limited lifespan and needs to be replaced periodically. The technician should also check the toner cartridge and the fuser assembly for any signs of damage or leakage123

• Question 612:

  A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories:

  USB badge reader USB badge printer USB signature pad 3.5mm headset HDMI external monitor Mouse

  Which of the following is the best way to meet the user's requirement?

  A. Directly connect all accessories to the laptop.

  B. Provide the user with a second laptop.

  C. Connect everything to a compatible docking station.

  D. Provide the user with a USB hub.

  Correct Answer: C

  The best way to meet the user's requirement is C. Connect everything to a compatible docking station.

  A docking station is a device that allows a laptop to connect to multiple peripherals and accessories with a single connection. A docking station usually has ports for USB, HDMI, audio, Ethernet, and power, as well as slots for expansion cards. A docking station can enhance the functionality and convenience of a laptop by providing a desktop-like experience1. A compatible docking station is one that matches the laptop's model, brand, and connector type2. A port replicator is a simpler device that only replicates the ports of the laptop, such as USB and HDMI, without providing additional features or power. A port replicator can also allow a laptop to connect to multiple peripherals and accessories with a single connection, but it does not offer the same benefits as a docking station1. Directly connecting all accessories to the laptop would not meet the user's requirement, as it would be cumbersome and time-consuming to pack up and leave if needed. The user would have to disconnect and reconnect multiple cables every time they want to use or move the laptop. This option would also limit the number of accessories that can be connected, as the laptop may not have enough ports for all of them. Providing the user with a second laptop would not meet the user's requirement, as it would be expensive and impractical. The user would have to transfer data and settings between the two laptops, and keep them both updated and secure. This option would also create confusion and redundancy, as the user would have two identical devices. Providing the user with a USB hub would not meet the user's requirement, as it would only allow the user to connect more USB devices to the laptop. A USB hub is a device that splits one USB port into multiple ports, but it does not support other types of connections, such as HDMI or audio. A USB hub would also require an external power source or drain the laptop's battery faster. This option would not help the user connect the HDMI external monitor or the 3.5mm headset.

• Question 613:

  An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black.

  Which of the following is the best action for the analyst to take to fix this issue?

  A. Replace the power supply.

  B. Reseat the RAM.

  C. Reattach the hard drive.

  D. Flash the BIOS.

  Correct Answer: B

  Explanation: three beeps and a black screen indicate a memory error of some sort123. This means that the RAM may not be properly installed or connected to the motherboard. Reseating the RAM means removing each stick and re-inserting it, making sure it clicks into place. This can sometimes solve the problem by ensuring a good contact between the RAM and the motherboard. Replacing the power supply, reattaching the hard drive, or flashing the BIOS are unlikely to fix this issue, since they are not related to the memory error. The power supply provides power to the whole system, the hard drive stores data, and the BIOS is the firmware that controls the boot process. None of these components would cause three beeps and a black screen if they were faulty.

• Question 614:

  Which of the following best describes the type of cloud a healthcare company should use for a patient record portal?

  A. Community

  B. Hybrid

  C. public

  D. Private

  Correct Answer: D

  Explanation: A patient record portal is a web-based application that allows patients to access their health information, such as medical history, test results, prescriptions, and appointments. A patient record portal needs to be secure, reliable, and compliant with the health data regulations of the country or region where it operates1. The type of cloud that best describes the type of cloud a healthcare company should use for a patient record portal is D. Private. A private cloud is a cloud computing model that is dedicated to a single organization and provides exclusive access and control over its resources and data2. A private cloud can offer the following benefits for a patient record portal: Enhanced security and privacy: A private cloud can protect the sensitive health data from unauthorized access or breaches by using encryption, firewalls, authentication, and other security measures. A private cloud can also comply with the health data regulations, such as HIPAA in the US or GDPR in the EU, by ensuring that the data is stored and processed within the jurisdiction of the organization3. Improved performance and reliability: A private cloud can optimize the speed and availability of the patient record portal by using dedicated servers, network bandwidth, and storage capacity. A private cloud can also ensure that the patient record portal can handle high demand and traffic without compromising its quality or functionality3. Greater customization and flexibility: A private cloud can tailor the patient record portal to the specific needs and preferences of the organization and its patients by using customized applications, interfaces, and features. A private cloud can also scale up or down the resources and services of the patient record portal as needed without affecting its performance or cost3.

• Question 615:

  A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Select two).

  A. Efficiency rating

  B. Heat dissipation

  C. Wattage

  D. Form factor

  E. Fan type

  F. Modular cabling

  Correct Answer: CD

  Explanation: The technician should check the wattage and the form factor of the power supply to ensure it will support the upgraded workstation. These are the two most important criteria for choosing a compatible and adequate power supply. Wattage: The wattage of a power supply is the maximum amount of power it can deliver to the components of the workstation. The wattage of the power supply should match or exceed the total power consumption of the components, especially the new graphics card, which is usually the most power-hungry part. If the power supply does not have enough wattage, it may cause instability, crashes, or damage to the workstation. To estimate the power consumption of the components, the technician can use a power supply calculator tool, such as the ones found in the web search results123. The technician should also add some headroom to the wattage, such as 20% to 50%, to account for peak power consumption, future upgrades, or power supply degradation. Form factor: The form factor of a power supply is the physical size and shape of the unit. The form factor of the power supply should fit in the case of the workstation and match the mounting holes and screws. The most common form factor for desktop power supplies is ATX, which measures 150 x 86 x 140 mm. However, some older or smaller workstations may use different form factors, such as SFX, TFX, or FlexATX. The technician should check the specifications of the workstation case and the power supply to ensure they have the same form factor. Other criteria, such as efficiency rating, heat dissipation, fan type, and modular cabling, are not essential for supporting the upgraded workstation, but they may affect the performance, noise, or aesthetics of the power supply. The efficiency rating is the percentage of input power that is converted to output power, and it indicates how much power is wasted as heat. The heat dissipation is the ability of the power supply to cool itself and prevent overheating. The fan type is the design and size of the fan that cools the power supply, and it affects the noise level and airflow of the unit. The modular cabling is the feature that allows the user to detach unused cables from the power supply, and it helps to reduce clutter and improve airflow inside the case. References: How to Choose the Right Power Supply for Your PC - Lifewire4 How to Choose a Power Supply: 7 Steps (with Pictures) - wikiHow5 How to pick the best PC power supply - PCWorld6 Power Supply Calculator ?PSU Wattage Calculator | Newegg1 Power Supply Calculator | Cooler Master2 Power Supply Calculator - PSU Calculator | OuterVision3

• Question 616:

  Which of the following is used to define a range of IP addresses available to assign using DHCP?

  A. Scope

  B. Address

  C. Lease

  D. Reservation

  Correct Answer: A

  Explanation: A scope is a term used to define a range of IP addresses available to assign using DHCP. DHCP stands for Dynamic Host Configuration Protocol, and it is a protocol that automatically assigns IP addresses and other network configuration parameters to devices on a network. A scope defines the start and end IP addresses, as well as other options, such as subnet mask, default gateway, and DNS servers.

• Question 617:

  When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?

  A. Duplexing assembly

  B. Fuser

  C. Toner

  D. Transfer belt

  Correct Answer: B

  The fuser is the part of a laser printer that uses heat and pressure to fuse the toner to the paper. If the fuser is defective or not hot enough, the toner may not adhere properly and smear when touched. The duplexing assembly, toner, and

  transfer belt are not related to this issue.

  Reference: Official CompTIA learning resources CompTIA A+ Core 1 and Core 2, page 11.

• Question 618:

  A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard?

  A. PCle

  B. AGP

  C. USB

  D. IDE

  Correct Answer: A

  PCle (Peripheral Component Interconnect Express) is a type of expansion slot that connects network interface cards (NICs) and other devices to the motherboard. PCle slots have different sizes and speeds, such as x1, x4, x8, x16, and x32.

  PCle slots are faster and more versatile than older types of expansion slots, such as AGP (Accelerated Graphics Port) and IDE (Integrated Drive Electronics).

  References: The Official CompTIA A+ Core 1 Student Guide (Exam 220-1101) eBook, page 2-13.

• Question 619:

  Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue?

  A. Orientation

  B. Duplex

  C. Quality

  D. Print tray

  Correct Answer: B

  Explanation: The correct answer is B. Duplex.

  Duplex printing is the process of printing on both sides of a sheet of paper automatically or manually. Duplex printing can save paper, reduce clutter, and create professional-looking documents. To print on both sides of the paper, the printer

  must support duplex printing or the user must manually reinsert the pages to print the second side. Orientation is the direction in which the paper is printed, either portrait (vertical) or landscape (horizontal). Orientation does not affect the

  ability to print on both sides of the paper.

  Quality is the resolution or sharpness of the printed image, measured in dots per inch (dpi). Quality does not affect the ability to print on both sides of the paper. Print tray is the part of the printer that holds and feeds the paper into the printer.

  Print tray does not affect the ability to print on both sides of the paper. To enable duplex printing on a Windows PC, follow these steps1:

  Open the document for printing, then select File > Print. In Settings, select Manually Print on Both Sides, then Print. Follow the instructions on the screen to flip and reinsert the pages. To enable duplex printing on a Mac, follow these steps2:

  Open the document for printing, then select File > Print. In Layout, select Two-Sided, then Long-Edge binding or Short-Edge binding.

  Click Print.

  References:

  Print on both sides of the paper (duplex printing) in Word How to Print Double-Sided on a Windows PC or Mac Computer

• Question 620:

  A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue?

  A. The phone needs to be updated to the latest OS.

  B. The drawing stylus only works with a special digitizer.

  C. The stylus must be re-paired to this new device.

  D. The phone's screen only supports resistive styluses.

  Correct Answer: B

  A digitizer is a device that converts analog signals, such as touch or pressure, into digital signals that can be processed by a computer. A digitizer is usually embedded in the screen of a smartphone or tablet, and it works with a compatible stylus to enable drawing and writing on the screen1. There are different types of digitizers and styluses, such as capacitive, resistive, active, and passive. Capacitive digitizers and styluses work by detecting changes in the electric field on the screen when the stylus touches it. Resistive digitizers and styluses work by detecting changes in the resistance on the screen when the stylus presses it. Active digitizers and styluses work by using an electromagnetic field to communicate between the stylus and the screen. Passive digitizers and styluses work by using a special material on the tip of the stylus that mimics the human finger2. Not all digitizers and styluses are compatible with each other. For example, an active stylus will not work with a capacitive or resistive digitizer, and vice versa. A passive stylus will work with any digitizer, but it will not have any advanced features, such as pressure sensitivity or tilt control2.