A customer has a Windows 7 laptop that is a few years old. The customer reports that the laptop performance is slow. A technician checks the laptop and finds it has the maximum 8GB of RAM, an i5 processor, and a 5400 RPM magnetic hard drive. Which of the following is the BEST way the technician can improve the performance of the laptop?
A. Upgrade the memory in the laptop to 16GB.
B. Replace the 5400 RPM hard drive with a SSD.
C. Replace the i5 processor with an i7 processor.
D. Upgrade the operating system to Windows 8.1.
A user has a laptop on a docking station that is used as a primary workstation. Whenever the user undocks the laptop to go to a meeting, the laptop powers off after only a few minutes. Which of the following should the technician MOST likely replace?
A. Motherboard
B. Battery
C. Docking station
D. Display
A technician needs to run a cable for a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?
A. BNC
B. RJ-12
C. RJ-45
D. ST
E. F-connector
Android smartphones are typically different from other smartphone devices in that:
A. Android devices use apps that are more secure than other devices.
B. Android devices use open source operating systems.
C. Android devices can only operate with a proprietary operating system.
D. Android devices can receive apps from different sources.
A user notices the printed pages from a network laser printer are creased and pressed. Which of the following should the technician check FIRST when troubleshooting this problem?
A. Fuser
B. Paper exit path
C. Rollers
D. Scanner assembly
A user wants to connect a laptop to the office LAN, charge the battery, and have a dual screen setup. Which of the following would BEST solve this user's requirements?
A. Digitizer
B. Thunderbolt
C. Docking station
D. Desktop mode
When upgrading RAM in a laptop, which of the following would a technician need to check FIRST in the manufacture's specifications?
A. Compatibility between CPU and memory module
B. Maximum capacity of the motherboard
C. Number of slots available on the motherboard
D. Maximum capacity of each RAM module
A user, Joe, is watching a training education video and notices dark pin-sized dots in the same location on his laptop LCD screen. Which of the following is the cause of this issue?
A. Distorted image
B. Dead pixels
C. Pixelation
D. Incorrect color palette
A workstation has a network link light, but it cannot access internal network resources. Which of the following is the MOST likely cause of the issue?
A. Slow transfer speeds
B. IP address conflict
C. Incorrect gateway
D. Packet collisions
A user reports that a laptop is turning on but the battery is not charging and the laptop power icon indicates it is not plugged in. The user inspects the power adapter; the green light is on and plugged into the laptop. Which of the following is the MOST likely cause of the issue?
A. DC jack
B. CMOS battery
C. LCD inverter
D. Faulty battery
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