A user reports that the mobile device in use has a very dim display. Which of the following is a possible solution for this issue?
A. Perform a soft reset
B. Adjust configurations/settings
C. Reinstall the OS
D. Replace the power cord
Which of the following enables touch functionality on a laptop display?
A. IPS
B. Digitizer
C. Inverter
D. OLED
A user's iPhone will not power on. Which of the following should the technician do FIRST to isolate the problem?
A. Plug the phone into a known good charger
B. Remove and reseat the battery
C. Replace the screen glass assembly
D. Replace the battery and charge the phone
A user is on a business trip with a company issued Windows 7 laptop and is unable to connect to the
corporate WLAN. To temporarily reconfigure the settings, which of the following must the technician must access?
A. Start/Control Panel/Network and Sharing Center/Change Adapter Settings/Wireless Network Connection Properties
B. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Profile Types
C. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Create an ad hoc network
D. Start/Control Panel/Network and Sharing Center/Manage Wireless Networks/Add/Manually create a network profile
Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?
A. Channels
B. DHCP
C. Port forwarding
D. Firmware
A technician is troubleshooting a printer that is displaying a paper jam error message. The technician attempts to clear the jam but there is not any actual paper stuck in the printer. Which of the following is MOST likely causing this problem?
A. Defective sensors
B. Defective rollers
C. Defective power adapter
D. Defective print cartridges
A customer asks a technician to upgrade a desktop computer to support the DVI-D interface. Which of the following PC expansion cards would the technician upgrade?
A. FireWire card
B. Network card
C. Thunderbolt card
D. Video card
E. Sound card
A technician needs to physically secure a laptop while it is in the hotel room. Which of the following items would be used for this purpose?
A. Encrypt the hard drive
B. Cable lock
C. Multifactor authentication
D. Docking station
Members of a sales team travel frequently with their laptops. The members have reported that hotel WiFi is unreliable and unsecure. Which of the following devices could the IT department recommend to use instead of hotel WiFi?
A. NIC teaming
B. WWAN hotspot
C. NFC enabled tablet
D. Bluetooth tethering
A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following would be the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers
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