A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?
A. USB
B. Infrared (IR)
C. Bluetooth
D. Wireless
ESD mats are useful for protecting against which of the following hazards?
A. Chemical burns
B. Electromagnetic interference
C. RF interference
D. Static buildup
When a technician suspects prohibited activity on an organization's network or computers, which of the following is the FIRST step they should take?
A. Confirm an actual infraction has taken place
B. Confront the suspected person with incident details
C. Notify others so that peers will stop the activity
D. Erase the contents of the user's computer and disable their account
Multicast addresses fall in which of the following classful address ranges?
A. Class A
B. Class B
C. Class C
D. Class D
E. Class E
Which of the following translates digital signals into analog for transmission over phone lines?
A. SAN
B. VoIP
C. Modem
D. Bridge
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?
A. CAT5e
B. CAT6
C. RG-59
D. STP
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?
A. A
B. B
C. G
D. N
A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the technician do?
A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user's explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers
Which of the following is the MOST common connection type for external CD-ROM drives?
A. USB
B. Ethernet
C. FireWire
D. eSata
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