A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord?
A. Multimeter
B. Toner probe
C. Loopback plug
D. Cable tester
A dial-up modem uses which of the following types of connectors?
A. RJ-11
B. RG-59
C. RJ-45
D. RG-6
A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?
A. 4/8-pin 12v
B. 6/8-pin Molex
C. 20-pin main
D. 24-pin main
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
A. Confirm the user and the associated issue.
B. Confirm the hardware make, model, and serial number.
C. Escalate the call to a supervisor.
D. Assign the appropriate status for the problem.
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
A. The technician should ask the customer when they would like the computer to be completed.
B. Inform the customer that others will be helped first, but they will complete the repair as soon as possible.
C. Based on the technician's assessment, give the customer an estimated time of completion.
D. Ask the customer to check in with the technician daily, until all work is completed.
A user, Ann, states that her laser printer has a smudge that repeats itself every couple inches down the center of each page. Which of the following components MOST likely needs replacing?
A. Rollers
B. Fuser
C. Toner drum
D. Pickup assembly
Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?
A. CAT6
B. CAT5
C. CAT5e
D. STP
Which of the following wireless standards provides the STRONGEST encryption?
A. WPA2
B. WPA
C. WEP64
D. WEP128
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?
A. SODIMM
B. DIMM
C. CRIMM
D. RIMM
Which of the following ports is used by default for DNS traffic?
A. 25
B. 53
C. 143
D. 3389
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