Which of the following ports is used for POP3 traffic by default?
A. 25
B. 110
C. 143
D. 443
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
A. Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is fixing the issue now.
B. Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see if he has further suggestions.
C. Thank Joe for his help with solving the issue, and let him know that a technician is in the process of resetting the print server.
D. Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
A. Maintain a positive attitude
B. Recommend wine use another repair center
C. Place Anne on hold to allow her to calm down
D. Follow up with Anne at a later date to verify satisfaction
E. Offer different repair options if possible
F. Listen and do not interrupt the customer
A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?
A. DHCP is disabled
B. The network is down
C. Device drivers are not loaded
D. The product is not compatible
Which of the following is used to detect and correct a single bit error in a memory DIMM?
A. RIMM
B. ECC
C. Parity
D. 8b10b encode/decode
Which of the following ISP types requires an RJ-11 connection to the PC?
A. Cellular
B. Cable
C. Dial-up
D. WiMAX
Which of the following BEST describes the purpose of a TV tuner card?
A. Decrease the interference associated with the incoming signal
B. Increase the reception of nearby televisions
C. Convert the user's Internet service into a television signal
D. Decode NTSC or PAL signals for the PC
Which of the following parts of a laptop screen provides illumination for the LCD?
A. Inverter
B. Backlight
C. Inverter connector cable
D. Bezel
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
A. Acquire the appropriate tools that are going to be used.
B. Touch the case to discharge static.
C. Remove loose jewelry.
D. Refer to manufacturer documentation.
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the environment?
A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only CompTIA exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 220-801 exam preparations and CompTIA certification application, do not hesitate to visit our Vcedump.com to find your solutions here.