A technician receives a request to investigate illegal copyrighted content that may exist on a company laptop. Which of the following is the FIRST step in dealing with the request?
A. Preserve the data
B. Identify content
C. Document changes
D. Report to the user's supervisor
When securing evidence of misconduct or illegal activity, which of the following describes the proper safeguarding of evidence?
A. CAPTCHA
B. Spear phishing
C. Chain of custody
D. Access control
The technician is installing a new video card. Which of the following actions should the technician perform prior to installation?
A. Disconnect power supply from motherboard.
B. Disconnect UPS from the wall's electrical outlet.
C. Disconnect Power over Ethernet (PoE) cable.
D. Disconnect power from the workstation's power supply.
A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation?
A. Set all users to administrators
B. Destroy the hard drive
C. Reimage the workstation and deploy
D. Adhere to the chain of custody
Which of the following would a technician MOST likely perform to prevent a tripping hazard?
A. Use an ESD mat
B. Proper cable management
C. Use plenum graded cable
D. Proper documentation
A technician has been tasked with installing a new server into a rack. The new server already has mounting rails installed and has a sticker showing the weight of the server is 80 pounds (36.2 kilograms). Which of the following is the BEST way to install the server from a safety perspective?
A. Move the rack rails in to their fully closed position and then install the server.
B. Have an additional technician assist in installing the server.
C. Connect all of the cabling to the back of the server and then slide it onto the rails.
D. Slide the rack rails out to their fully extended position and then install the server.
A call logging process would be used by a technician in order to:
A. assign the appropriate status level for the problem.
B. create records which enable user authentication.
C. help maintain a balanced workload for the help desk technicians.
D. identify common problems among many users.
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
A. Agree with the user's complaints
B. Clarify the user's statements
C. Minimize the user's criticism
D. Shadow the other technician on the next repair
Which of the following should be considered when building a standard PC?
A. Capacity of the hard drive
B. RAID level that will be used
C. Requirements for applications
D. Amount of RAM
A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves?
A. Hold the metal of the case
B. Hold on to the power cord
C. Take off their shoes
D. Unplug the PC
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