CompTIA CompTIA A+ 220-801 Questions & Answers

• Question 481:

  A technician is helping set up a new networking closet and notices that the humidity level is low in the room. Which of the following should be installed FIRST before rack mounting equipment?

  A. A dehumidifier

  B. A fire suppression system

  C. ESD strap

  D. Grounding bars

  Correct Answer: D

  Reference. http://www.ecpowersystems.com/resources/electrical-power- systems/electrical-ground-bars-and-inefficient-data-centers/

• Question 482:

  Which of the following does a technician need to do before giving a PC, which has been confiscated for prohibited activity, to another department?

  A. Identify prohibited activity on PC

  B. Document change of custody

  C. Report prohibited activity

  D. Preserve data

  Correct Answer: B

  Reference. http://en.wikipedia.org/wiki/Chain_of_custody

• Question 483:

  Which of the following is the BEST example of the use of chain of custody?

  A. Technician uses a third party to hand over the PC to the proper authority.

  B. Technician remembers when and who they gave the PC to.

  C. Technician calls supervisor after PC has been transferred.

  D. Technician notes the date, time and who was given the PC.

  Correct Answer: D

  Document the data, time and the name and designation of the person to who the PC was given. Ask the person to sign the document.

• Question 484:

  Which of the following is required in order for BitLocker to be enabled?

  A. Drive encryption

  B. Group Policy

  C. Trusted platform module

  D. Power-on Password

  Correct Answer: C

  Reference. http://windows.microsoft.com/en-us/windows-vista/bitlocker-drive- encryption-overview

• Question 485:

  The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?

  A. Walk away

  B. Turn off the PC

  C. Report it

  D. Search for more

  Correct Answer: C

  Report the content to higher authorities in your organization. They will take care of it.

• Question 486:

  A technician has replaced a riser inside a server and the riser is failing again after reboot. Which of the following should have been used when initially replacing the riser?

  A. Compressed air

  B. Vacuum cleaner

  C. Proper cable management

  D. ESD mat

  Correct Answer: D

  Reference. http://en.wikipedia.org/wiki/Antistatic_mat

• Question 487:

  In which of the following situations is it appropriate for an IT service provider to make copies of a customer's confidential data?

  A. If the technician determines it necessary, for backup purposes

  B. It is never appropriate to copy a customer's data

  C. If the content is public knowledge

  D. With the customer's permission, for backup purposes

  Correct Answer: D

  Get customer's permission to access the confidential data for backup purposes only. You are not allowed to access any confidential data whatsoever without customer's permission.

• Question 488:

  A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST?

  A. Inform a supervisor or management.

  B. Disable network access for the user.

  C. Search the workstation for evidence.

  D. Call the authorities to question the user.

  Correct Answer: A

  If you found out about your co worker, inform your supervisor or senior management and let them handle the situation. You don't need to interfere in the situation.

• Question 489:

  After responding immediately to a dispatch, a technician arrives to resolve the customer's issue. The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?

  A. Inform the manager of the customer's behavior and then focus on completing the task in an expedited manner.

  B. Empathize with the customer's urgency and inform them that the current service level agreement allows for an eight hour response time.

  C. Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

  D. Contact dispatch immediately and request to speak to a manager to determine the breakdown in the response time.

  Correct Answer: C

  Empathize with the customer and focus on completing the task in an expedited manner. Upon closure, document the situation and inform the manager.

• Question 490:

  A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

  A. Continue listening to the customer's explanation until they are finished then refer them to a website so the customer can find the proper resolution.

  B. Ask the customer to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.

  C. Finish listening to the customer's explanation without interrupting if it will not take an excessive amount of time.

  D. Politely tell the customer that the technician knows the proper solution and that no further explanation is necessary.

  Correct Answer: C

  Customer service requires the individual to listen to the customer no matter what happens. If you realized the problem, listen to the customer without interruption. If the customer take a lot of time, you can interrupt using best way possible.