CompTIA CompTIA A+ 220-801 Questions & Answers

• Question 521:

  Which of the following should be performed when a printer displays "Printer Maintenance Required"?

  A. Use the manufacturer's procedure to satisfy the request.

  B. Call the manufacturer and schedule time for remote troubleshooting.

  C. Replace the drum cartridge, fuser, and toner cartridges.

  D. Inspect, clean, and test the printer.

  Correct Answer: A

• Question 522:

  Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?

  A. Printer drum

  B. Pickup rollers

  C. Print head

  D. Fuser assembly

  Correct Answer: C

• Question 523:

  A technician has installed a serial printer on a PC in the shipping department. The printer self test ran without error. The user states that printed documents include many wrong characters. Which of the following should be performed to correct this problem?

  A. Replace the printer I/O logic and run the printer self test again.

  B. Replace the printer cable and reset the printer to factory defaults.

  C. Change the printer communication speed to the port setting speed.

  D. Change the Parity to eight bit even and one stop bit.

  Correct Answer: C

• Question 524:

  Which of the following printer types does NOT need periodic cartridge refills?

  A. Dot Matrix

  B. Laser

  C. Inkjet

  D. Thermal

  Correct Answer: D

• Question 525:

  A technician has configured a network print queue for a printer that was just installed. Which of the following ports would the technician use to add the printer to the local workstation?

  A. USB

  B. COM

  C. LPT

  D. TCP/IP

  Correct Answer: D

• Question 526:

  A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?

  A. Replace the printer ribbon.

  B. Replace the pickup assembly.

  C. Replace the fuser.

  D. Replace the print head.

  Correct Answer: C

• Question 527:

  A laser printer is mistakenly printing what is meant for a single page onto multiple blank sheets of paper. Which part MOST likely needs replacement?

  A. Transfer Ribbon

  B. Transfer Belt

  C. Duplexing Assembly

  D. Separator Pad

  Correct Answer: D

• Question 528:

  A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause?

  A. The print server does not have network connectivity.

  B. The ISP service is currently not available.

  C. The user's print drivers are corrupted.

  D. The printer is low on toner.

  Correct Answer: A

  The logical step in solving this problem is to check the print server. If the print server is powered on and the shared printer is not printing at all, check the network connectivity and rectify the problem.

• Question 529:

  Which of the following is MOST likely needed when installing a new POS thermal printer?

  A. RJ-11

  B. Operating system disk

  C. RG-58

  D. Drivers

  Correct Answer: D

  When you install a POS thermal printer, use the CD/DVD that comes with the printer and install the appropriate drivers for the supported operating system.

• Question 530:

  A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation?

  A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the new printer.

  B. Add the printer driver to the %SystemDir%\System32\Drivers folder, then connect and power on the printer.

  C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and select "install".

  D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the computer.

  Correct Answer: A

  Windows 7 has the required drivers for almost all the printers. When you install a new USb printer and power it on, Windows 7 automatically detect and adds the new printer without the consumer having to do all the steps.