CompTIA CompTIA A+ 220-801 Questions & Answers

• Question 511:

  Ann, a user, has moved the orientation of her desk and now has to arrange the power and network cables, which are unable to be run along the baseboard. Which of the following would be the safest and most practical approach?

  A. Purchase a small throw rug.

  B. Use a rubberized floor cord cover.

  C. Secure with ISO compliant duct tape.

  D. Install a raised floor system.

  Correct Answer: B

  Reference. http://i2.wp.com/www.safetyrisk.com.au/wpcontent/uploads/2011/09/image8.png

• Question 512:

  Which of the following cable types is LEAST affected in areas of high EMI?

  A. UTP

  B. Coax

  C. STP

  D. Fiber

  Correct Answer: D

  Fiber optic cable is not affected by electro magnetic interference because it is related to optics technology and doesn't have parts that might be affected by EMI.

• Question 513:

  Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be the BEST approach to resolve Joe's concerns?

  A. Tell Joe that the warranty company has already decided not to fix his computer due to the notes in the system.

  B. Immediately escalate Joe to the company's department manager.

  C. Tell Joe that he does not have an accidental damage warranty and end the call politely.

  D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and escalate to a manager.

  Correct Answer: D

  You need to be as polite as possible while maintaining business ethics. Politeness is the key to winning an individual's trust. Tell her the accidental damage is not covered by the warranty and give her insight into warranties. Escalate the problem to a manager for a resolution.

• Question 514:

  A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop?

  A. Grounding wires

  B. Waterproof mat

  C. ESD strap

  D. Cable management straps

  Correct Answer: C

  Reference. http://www.webopedia.com/TERM/E/ESD_wrist_strap.html

• Question 515:

  When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?

  A. Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.

  B. Be wary that some people may be more sensitive to time guarantees on projects.

  C. Be sensitive to cultural differences that may exist for the other party.

  D. Be careful not to simplify technical terms with the other party.

  Correct Answer: C

  You need to be careful about the cultural differences that may exist for a person from a different country or cultural background.

• Question 516:

  While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?

  A. Look around the area for hints at what the password might be.

  B. Find the user and have them enter their password.

  C. Use third party software to bypass the prompt.

  D. Try random passwords until it is accepted.

  Correct Answer: B

  The best way to get the PC unlocked is to find the user and have him/her enter the password. You don't want to break the password while performing system maintenance because it is unethical.

• Question 517:

  Which of the following would BEST protect equipment from power spikes?

  A. Anti-static mat

  B. HVAC system

  C. Surge suppressor

  D. Power strip

  Correct Answer: C

  Reference. http://electronics.howstuffworks.com/everyday-tech/surge-protector.htm

• Question 518:

  A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?

  A. Continue listening to Ann's explanation until she is finished then refer her to a website so she can find the proper resolution.

  B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to verify all the facts.

  C. Finish listening to Ann's explanation without interrupting if it will not take an excessive amount of time.

  D. Politely tell Ann that the technician knows the proper solution and that no further explanation is necessary.

  Correct Answer: C

  Best customer service agent is the most avid listener. Finish listening to Ann's explanation if it doesn't take an excessive amount of time. After that, you can propose a solution. You can always interrupt her if she is taking a lot of time. Apologize for interruption and tell her that you realized the nature of the problem.

• Question 519:

  A technician is installing a new Windows network printer. Upon completion, the network settings are printed and stored under the printer. How can the technician make sure the printer retains the same network settings permanently? (Select TWO).

  A. Configure a DHCP scope for the subnet that the printer is on.

  B. Set the printer to use static information.

  C. Update the printer in the WINS database.

  D. Ask an administrator to create a new DNS name record for the printer.

  E. Ask an administrator to create a DHCP reservation for the printer.

  F. Configure the printer to use a DHCP relay.

  Correct Answer: BE

• Question 520:

  A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO).

  A. 802.11g

  B. USB

  C. Ethernet

  D. Bluetooth

  E. Serial

  Correct Answer: AC