Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of the following is the FIRST step he should perform?
A. Write down where all the screws go on paper
B. Prepare some containers to hold the parts
C. Remove the battery and the removable CD-ROM drive
D. Refer to manufacturer documentation
Ann, a user, reports her display is too dim. Which of the following should be checked to potentially increase the brightness of the display?
A. Desktop power supply wattage
B. Increase the screen resolution settings
C. Laptop function key settings
D. Monitor power supply cable
Joe, the Chief Executive Officer (CEO), has a habit of forgetting his mobile device and asks for assistance in locating it in the future.
Which of the following would help finding his lost device?
A. Enable IMAP settings
B. Gyroscope features
C. GPS location services
D. Enable SSL services
A newly installed application runs every time the operating system boots causing a delay during startup. Which of the following tools will allow a technician to resolve the problem?
A. SFC
B. DXDIAG
C. REGSRV32
D. MSCONFIG
A technician wants to test connectivity with a remote device in the other room that appears to be having intermittent connectivity issues.
Which of the following command line tools will allow them to check connectivity over an extended period of time without having to retype commands?
A. NSLOOKUP
B. PING
C. NETSTAT
D. TRACERT
A user brings in an older CRT monitor and reports there are issues with the colors and bands of discoloration.
Which of the following should be done to correct the issue?
A. Replace the power cord
B. Reformat
C. Increase the refresh rate
D. Degauss
Joe, a technician, has been tasked to verify a new device has been installed and correctly configured on a Windows 7 computer.
He has now confirmed the new device is not working properly. Upon opening the Device Manager, he sees several icons.
Which of the following should Joe do FIRST to help troubleshoot the problem?
A. Upgrade the antivirus signatures and disable system restore
B. Check any items with yellow exclamation points
C. Check any items with green checkmarks
D. Disable items with a red X over the icon
A user reports that the laptop's screen flickers and then goes black. When connecting to an external monitor the operating system desktop is displayed. Which of the following is the cause of the problem?
A. Monitor function key
B. Resolution is set too low
C. Inverter board
D. Display adapter drivers
A user is attempting to use Remote Desktop to connect to a server but is getting an error message.
Which of the following tools should be used to verify that the server is powered on and connected to the network?
A. PING
B. NSLOOKUP
C. MSTSC
D. SFC
Ann, a customer, has a wired router that connects to the Internet without any issue, but does not provide any other network services. When users connect PCs to the router, they cannot access the Internet or any other network resources.
Which of the following should Ann do to connect the PCs to the Internet?
A. Change the gateway address on the wired router
B. Set the DNS to an external public source on the PCs
C. Remove the PCs from the MAC filter list in the wired router
D. Change the switch port duplex setting from half to full
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