After installing a new printer the organization determines that there are problems printing images and very large files. Which of the following will MOST likely resolve the issue?
A. Update the drivers using WHQL drivers
B. Install additional memory to each computer
C. Install additional memory to the printer
D. Apply the latest OS service pack
A technician is troubleshooting a customer's computer that will not turn on. The user stated that the computer was working fine until there was a thunderstorm the other night. Which of the following tools would the technician use to determine what is wrong with the computer?
A. Factory diagnostic CD
B. POST card
C. Toner probe
D. Power supply tester
A user states that they are having a problem with their word processor on their laptop.
Whenever they attempt to type letters with their right hand, numbers and symbols show up instead.
Which of the following would address this issue?
A. Switch to a standardized font
B. Restore regional settings to default
C. Toggle the function + num lock combination
D. Connect a full sized external keyboard
A user reports that they are getting frequent delayed write messages throughout the day and are experiencing sluggish performance. The technician suspects that the issue relates to the hard disk drive. Which of the following would BEST help validate the diagnosis?
A. System information
B. Event viewer
C. POST card
D. SMART status
A user states that their machine is taking much longer to boot than usual. Which of the following utilities would BEST allow a technician to limit what is launched at startup?
A. APPWIZ.CPL
B. DXDIAG
C. MSCONFIG
D. REGEDIT
A technician is called to assist a customer. The customer reports when they powered on the system, they heard a loud noise, saw a spark, and smelled a burning smell. Which of the following should the technician advise the customer to do FIRST?
A. Power on the system, to see if it happens again.
B. Immediately notify the fire department.
C. Unplug the system from the power source.
D. Turn off the circuit breaker to the building.
A user states they have to reset the date and time on their computer every day. Which of the following hardware needs to be replaced to resolve this issue?
A. Processor
B. Hard drive
C. CMOS battery
D. Memory
A user reports that they are receiving intermittent BSOD error messages. Which of the following tools should a technician use to determine which hardware is failing?
A. POST card
B. Memory diagnostics
C. Performance monitor
D. Loopback plug
A user's PC has four hard drives in a RAID setup. After a single drive fails, the system will no longer boot and even rescue disks cannot see or access the volume. Which of the following RAID types was the user MOST likely using?
A. 0
B. 1
C. 5
D. 6
A corporate end user reports that random keys on their laptop are sticking. After taking the laptop in for repair a technician discovers that soda has been spilled inside the keyboard, possibly reaching other components inside the laptop. Which of the following should the technician do?
A. Spray the sticky spots with compressed air and then scrape them off
B. Let the end user know that they are responsible for replacing the keyboard
C. Replace the keyboard and clean the interior of the laptop if necessary
D. Run the keyboard through a dishwasher cycle and dry thoroughly
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