A customer says they cannot access the network printer. The technician cannot PING the printer from their location. Which of the following should be the NEXT step in troubleshooting this issue?
A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer
A customer states their laptop screen is very dim. In order to avoid going to the client site, which of the following is the FIRST action the customer should perform?
A. Increase the resolution
B. Use function keys
C. Reboot the laptop
D. Go to the Power Options in Control Panel
A contractor needs to destroy several drives containing confidential information so that they can never be used again. Which of the following destruction methods would BEST accomplish this task?
A. Overwrite the hard drives.
B. Drill into the hard drives.
C. Degauss the hard drives.
D. Sanitize the hard drives.
A customer purchases a new 802.11n router for their home. They connect it to their current 801.11g devices, as well as their new laptop. Even though the laptop has a built-in 802.11n antenna, they are not noticing any speed increase. Which of the following is the MOST likely cause?
A. The laptop is not close enough to the router.
B. The router should be set to "G-Only".
C. The router is broadcasting in Mixed Mode.
D. The laptop needs a dedicated access point.
When walking past a server with a RAID 5 array, a technician hears a loud clicking noise. Which of the following could MOST likely occur?
A. BSOD
B. OS not found on boot
C. Hard drive failure
D. RAID array failure
A wireless network is experiencing intermittent connectivity. Which of the following would BEST resolve this issue?
A. Enable MAC filtering
B. Change broadcast channel
C. Enable wireless encryption
D. Disable SSID broadcasting
A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is MOST likely causing the issue?
A. The motherboard drivers are not current.
B. The drivers for the NIC need to be updated.
C. The wireless on/off switch is not in the on position.
D. The keyboard is faulty and turns the wireless NIC on and off.
A user has an external hard drive which they forget to unplug before booting their machine. Each time this happens, an error shows on the screen which states "Boot sector missing reboot to try again." Which of the following would be the BEST way to resolve this?
A. Change BIOS options to remove floppy drive from the boot order
B. Change BIOS options to remove USB device from the boot order
C. Change BIOS options to remove CD drive from the boot order
D. Set the SATA setting in BIOS to AHCI from IDE
A technician is troubleshooting a PC that is not completing POST and merely provides an audible beep code. Which of the following should be the FIRST item checked?
A. The type of IDE cable used for the hard drive
B. The CMOS battery charge
C. The amount of available power to the hard drive
D. The memory configuration
A technician is repairing a workstation that exhibits random reboots at odd times of the day. Which of the following should be performed FIRST when troubleshooting the issue? (Select TWO).
A. Check the PSU integrity
B. Check the CMOS battery
C. Check the video card integrity
D. Check the memory integrity
E. Check the optical drive integrity
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