SIMULATION
Two components of Genericwafe2.0 are causing performance issues on a Windows 7 PC One Genencware2.0 component is currently not responding and needs to be disabled upon reboot. To prevent further performance issues ensure both components are no longer running upon reboot without making any other changes to the current system or without deleting registry keys or shortcuts.
Instructions: When you have completed the simulation, please select the done button to submit your answer.
SIMULATION
The network administrator has changed the IP address of Computer A from 192. 168. 120 to
10. 10. 1020 and now Jane a user, is unable to connect to file shares on Computer A from Computers using the computer name.
Instructions:
Using the available tools, resolve the connectivity issues. When you have completed the simulation, please select the done button to submit your answer.
SIMULATION
A Windows 7 machine appears to have a failure. Every time it is rebooted, the message "BOOTMGR is missing" appears. You have previously inserted a
Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers' local user profiles.
Instructions:
Launch the simulation to repair the failure
Type Help in command line to show list of available commands When you have completed the simulation, please select the done button.
SIMULATION
A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a
search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software.
Please resolve the problem using the available tools shown.
When you have completed the simulation, please select the done button to submit your answer.
SIMULATION
You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the
message state with your desktop so that when a message is read on your desktop it is marked as read on your mobile device.
These are the proper parameters:
Email address tech@techies com
Password P@SSwOrd
Pop techies com Port 110 Security. None
IMAP techies com Port 993 Security SSL
Smtp.techies.com Port 465 Security: TLS
Company SSID Techies
Security WPA2
Passphrase P@SSwOrd
SSID is not broadcasted
Instructions You are not authorized to use the Company's WLAN The outgoing server does not require login credentials When you have completed the simulation, please select the done button to submit your answer.
What is a common symptom of a problem starting up the Windows 7 operating system?
A. Spontaneous shutdown/restart
B. Invalid boot disk
C. WinRE won't start
D. The optical disc failed
E. Emergency repair disk doesn't boot
F. REGSVR32 has failed
What are possible symptoms of malware? (Select all that apply.)
A. Security alerts
B. Windows update failures
C. Pre-installation environment
D. Renamed system files
E. Rogue antivirus
F. User error
You are troubleshooting a printer. What are common symptoms of printer failure or other printer issues? (Select the two best answers.)
A. Vertical lines on the page
B. Num lock indicator lights are on
C. Unable to install the printer
D. Failure to document cable and screw locations
E. Failure to organize parts
What is one of the main hardware differences between a tablet computer and a laptop computer?
A. The laptop always has a multitouch touchscreen.
B. Tablets are typically not upgradeable.
C. Laptops are typically not upgradeable.
D. Laptops typically use ARM processors.
What is a possible reason for the symptom: power supply fan and case fans spin, but no power to other devices?
A. Failed hard drive
B. Improper connectivity
C. Drive not recognized
D. Failed RAM
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