A technician has just fixed a user's PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do?
A. Educate the user regarding Internet browsing best practices
B. Update the anti-malware software on the user's PC
C. Schedule scans and run updates
D. Enable system restore and create restore point
A user's CRT display is not displaying colors correctly. Turning the display to the right or left sometimes temporarily corrects the problem. Which of the following should the technician check?
A. The video card display driver
B. The CRT power cable
C. The video cable
D. The CRT On Screen Display (OSD)
A user wants to configure a smartphone to save all attachments from an Outlook.com email to a cloud-based service. Which of the following would be BEST to use to accomplish this?
A. Google Drive
B. iCloud
C. One Drive
D. FTP
Which of the following is an example of client-side virtualization?
A. Compatibility mode on a program icon properties menu
B. Running a DOS application on a Windows 7 32-bit operating system
C. Cloud hosted office applications
D. XP mode running in Windows 7 64-bit operating system
A technician is trying to diagnose a laptop that is experiencing heavy artifact corruption and random loss of video during operation. Which of the following are MOST likely causes of this problem? (Select TWO).
A. Integrated system video chip is failing and/or near death.
B. Video drivers were not installed directly from Microsoft update.
C. Incompatible or untested video drivers have been installed.
D. The BIOS is not set for the proper operation temperature of the video chipset.
E. The BIOS is underclocking the video card's operating speed.
A company is looking to donate a collection of old PCs that are no longer needed. Which of the following data destruction methods would be MOST secure for highly sensitive information?
A. Simple 1-pass zero overwrite
B. Low level 3-pass random wipe
C. Low level 7-pass random wipe
D. High level format 10 times
A company is concerned about users tailgating into restricted areas. In order to prevent unauthorized users from following others, which of the following should be implemented?
A. Biometric locks
B. CCTV
C. Mantraps
D. Badge readers
In order to prevent other users from editing files in `C:\ Files', which of the following steps should be taken?
A. Set NTFS permissions to read only
B. Set the folder to index files for search
C. Set the local administrator as the owner of the folder
D. Set network share permissions to read only
A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?
A. Fuser
B. Duplexer
C. Pickup roller
D. Imaging drum
A user needs to shrink the partition size of a hard drive encrypted with BitLocker. Which of the following is the BEST option to modify the size of the partition?
A. Credential Manager
B. Computer Management
C. Device Manager
D. TPM Manager
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