How would a technician install Windows OS on a MAC OS computer without using third- party software?
A. Terminal
B. Boot Disk
C. Disk Utility
D. Boot Camp
A technician is using the troubleshooting theory to help resolve a problem that is occurring with a client's machine. The technician has verified system functionally. Which of the following is the NEXT step in the troubleshooting theory?
A. Identify the problem
B. Establish a plan of action to resolve the problem
C. Test the theory to determine cause
D. Document findings, actions, and outcomes
On a corporate network, which of the following features would be used to redirect network traffic for filtering or monitoring?
A. Content Advisor
B. Proxy Settings
C. Network Drive Mapping
D. Local Security Policy
When securing a mobile device, which of the following types of screen locks is the MOST secure?
A. Fingerprint lock
B. Swipe lock
C. Passcode lock
D. Face lock
A company wants to ensure that the latest cyber security threats are known to the employees across the enterprise to minimize occurrences. Which of the following should be implemented?
A. Message of the Day
B. Email lists
C. Company forums
D. Regular user education
After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a technician notices the server locks up and shuts down. Which of the following can the technician do to quickly fix the problem?
A. Replace the RAID controller and boot.
B. Reinsert the drive and boot.
C. Plug the drive back in, the system will resume automatically.
D. Remove all drives and rebuild the array.
A user recently purchased a video card for gaming purposes. The user installed the appropriate drivers and validated they work using vendor-supplied test tools. However, while gaming, the speed of the case fans increases, the entire system locks up, and the user must hard boot to restart the computer. Which of the following is the MOST likely cause of this issue?
A. Unsupported operating system
B. Unacceptable CPU type and speed
C. Insufficient airflow and cooling
D. Inadequate video RAM amount
A technician is configuring wireless for a home office. The customer wants to prevent others from accessing the wireless network. The customer has a small number of devices on the network and does not want to have to remember a complicated password. Which of the following should the technician recommend?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Assign static IP addresses
D. Turn on content filtering
A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet Options will allow the user to create those settings?
A. Privacy
B. Advanced
C. Security
D. Content
A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices?
A. Identify symptoms, quarantine infected system, and create restore point.
B. Quarantine infected system, identify symptoms, and create restore point.
C. Identify symptoms, educate end user, and create restore point.
D. Create restore point, identify symptoms, and quarantine infected system.
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