Mike, a technician, is getting ready to upgrade the graphics card in a customer's computer with a performance PCIe graphics card. The customer has verified that she has a 16x PCIe slot on her motherboard. Which of the following may also need to be upgraded?
A. RAM
B. Motherboard
C. Power supply
D. Processor
A user states that their computer sounds like a hair dryer after being on for 15-20 minutes. The user also states that if they turn the computer off for 5-10 minutes and then turn it back on, it will run just fine for another 15-20 minutes before starting the noise again. The technician finds no problems with any of the internal fans. Which of the following is the MOST likely issue?
A. Defective RAM has been installed in one slot
B. Heatsink is defective or needs to be reseated
C. Incorrect voltage selection on power supply
D. CPU is not compatible with the video card
A user reports that they are unable to use their DVD-ROM drive in their Windows 7 desktop PC. Which of the following could be a possible cause to this problem?
A. Media Player is not installed
B. DVD drivers need to be updated
C. DVD drive is not set to boot in BIOS
D. SATA port is not on in BIOS
A user receives an unsolicited email stating that they need to follow a link to change their username and password because their bank account has been compromised. Of which of the following is this an example?
A. SPAM
B. Spyware
C. Phishing
D. Malware
Which of the following security methods requires that a user enter a passcode that is changed at regular intervals?
A. WPA encryption
B. Biometrics
C. PSK
D. RSA token
Which of the following can cause a popup box to display on a laptop, alerting a user that they have performed the same action 5 times, and asking them to click OK to enable this feature?
A. Lock indicator lights
B. Flickering display
C. Ghost cursor
D. Sticky keys
Which of the following ports and protocols are MOST likely needed to set up email on a mobile device?
A. SNTP 25, POP3 10
B. SMTP 25, POP3 110
C. SMTP 110, POP3 25
D. SNTP 110, POP3 25
Which of the following is the BEST example of social engineering?
A. Impersonation
B. Key logger
C. Virus
D. Malicious cookie
A technician, Joe, is running a diagnostic program on a laptop when it shuts down after running for 10 minutes. Which of the following should he do before disassembling the laptop?
A. Use compressed air to blow the dust out of all the fans
B. Hard reset the computer and attempt to boot it into the operating system
C. Run CHKDSK on the laptop's hard drive
D. Remove the battery and re-run the diagnostic program
A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?
A. Take notes that uninstalling the software is most likely the cause.
B. Document the actions that were taking to resolve the issue.
C. Ask the user if they have made any changes before this error has occurred.
D. Verify that the system is completely operational.
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