Joe, a user, reports that each time his laptop is logged in to the company's headquarters, his system time changes. After Joe returns home, he adjusts the clock, which stays set correctly until the computer is again at the company's headquarters. No other users have reported any issues. Which of the following is MOST likely occurring?
A. The domain time controller is incorrect
B. The laptop firmware needs to be updated
C. The laptop has a malware infection
D. The laptop's time zone is incorrectly set
A technician has just installed and terminated a new CAT5 network cable. The device using the cable cannot connect to the network. Which of the following tools would be BEST in troubleshooting this issue?
A. Cable tester
B. Network analyzer
C. Multimeter
D. Toner probe
A technician recently installed a new USB printer for a customer that is running Windows 7. Windows automatically installed the drivers. When the user prints, the printout has a bunch of symbols. Which of the following should the technician do NEXT?
A. Install the vendor specific driver
B. Replace the printer
C. Check for Windows Updates
D. Run antivirus application
After loading a new operating system, which of the following accounts is MOST often changed for security purposes?
A. Standard User
B. Power User
C. Guest
D. System
A user, Joe, wants to enable communication between his GPS and his smartphone. Which of the following would allow for this communication?
A. A data link cable
B. A wireless access point
C. Bluetooth pairing
D. Infrared communication
Which of the following is the MOST important system resource for virtual machines?
A. Hard drive space
B. RAM
C. BIOS
D. CPU
A residential customer just purchased a new wireless router. During the setup, which of the following should be done to increase the default security of the router?
A. Change the default SSID
B. Change the default password
C. Turn off DHCP services
D. Change the default wireless channel
A technician receives a trouble ticket about intermittent wireless on a user's laptop while they are at home but not at work. Which of the following could be the cause of this issue?
A. While at home, the user is too close to their access point
B. Encryption is set differently at home then at work
C. Cordless phone is interfering with signal at home
D. Laptop's wireless is set to only work while at work
Joe, a new employee, requests to receive Exchange based company email on his tablet device. Which of the following can a technician enable to BEST secure his Exchange account to ensure the email account is not compromised in case his device is lost or stolen?
A. Remote backup applications
B. Antivirus
C. Locator applications
D. Forced pin locks
The payroll department works with company financial data and had an incident that involved employee's salary being shared across the network. Which of the following would enforce least privilege?
A. Paper shredding
B. Firewalls
C. RFID employee badges
D. Directory permissions
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