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Cisco Unified Contact Center Express

Exam Details

  • Exam Code
    :500-052
  • Exam Name
    :Cisco Unified Contact Center Express
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :90 Q&As
  • Last Updated
    :Mar 10, 2025

Cisco Cisco Certifications 500-052 Questions & Answers

  • Question 51:

    Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

    A. graphical reports

    B. dockable windows

    C. access to chat logs

    D. URL push to agents

    E. send an email to an agent

    F. send a call in queue to a specific agent

  • Question 52:

    Which interface is used to configure debug parameters for log files?

    A. Datastore Control Center

    B. trace configuration

    C. system parameters

    D. Control Center

  • Question 53:

    Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

    A. IPC Resource Calculator

    B. CTI Port Calculator

    C. Cisco Unified Communications Sizing Tool

    D. Cisco Unified CCX Applications Administration

  • Question 54:

    How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

    A. one language for both the CAD and the CSD

    B. one language for the CAD and a different language for the CSD

    C. two languages for the CAD and one language for the CSD

    D. two languages for both the CAD and the CSD

  • Question 55:

    Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

    A. DNS server

    B. NTP server

    C. SMTP server

    D. CUCM server

  • Question 56:

    Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

    A. CallSubflow step

    B. On Exception Goto step

    C. Trigger Application step

    D. Connect step

    E. Cache Document

  • Question 57:

    Where are CTI route points added or configured for Cisco Unified Contact Center Express?

    A. Cisco Unified Contact Center Express Media Subsystem

    B. Cisco Unified CallManager Device Configuration

    C. Cisco Unified Contact Center Express Directory Management

    D. Cisco Supervisor Desktop

    E. Cisco CRS Administration, JTAPI Trigger Creation

  • Question 58:

    Which three components are installed from the Cisco CRS Installer media? (Choose three.)

    A. iPlanet Web Server

    B. Cisco CRS Engine

    C. Cisco Recording

    D. Cisco IP Telephony Windows 2000 Server OS

    E. Cisco Unified CallManager

    F. MS SQL Server

  • Question 59:

    Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

    A. Media

    B. Unified CM Telephony

    C. Database

    D. Configuration Data Store

  • Question 60:

    What information from the first node is used as the secret key during second node installation?

    A. administrator password

    B. application user password

    C. security password

    D. IP address

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