Cisco Cisco Certifications 500-052 Questions & Answers

• Question 61:

  How is the default eMail address in the eMail Subsystem Configuration page used?

  A. It receives all mail sent in the Send eMail step as a bcc.

  B. It is the From address for emails sent by agents using Agent E-mail.

  C. It is used if no email contact is specified in the Create eMail step.

  D. It becomes the From address in the Send eMail step if no address is specified.

  Correct Answer: D

• Question 62:

  In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

  A. recording

  B. monitoring

  C. embedded browser

  D. call-control buttons

  Correct Answer: D

• Question 63:

  Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

  A. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database

  B. in Application Administration with user data stored in the Cisco Unified Contact Center Express database

  C. in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database

  D. in Application Administration with user data stored in the Cisco Unified Communications Manager Express database

  Correct Answer: B

• Question 64:

  In Cisco Unified Contact Center Express, where is wrap-up data enabled?

  A. in the Cisco Supervisor Desktop

  B. in CSQ configuration on Application Administration

  C. in workflow groups on Cisco Desktop Work Flow Administrator

  D. in resource configuration on Application Administration

  Correct Answer: C

• Question 65:

  Which criterion can be used to control supervisor workflows?

  A. length of time an agent is in the NotReady state

  B. number of agents logged in

  C. number of calls abandoned

  D. duration of oldest call in queue

  Correct Answer: D

• Question 66:

  Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

  A. Contact Service Queue

  B. Skill Groups

  C. Resource Groups

  D. competence levels

  Correct Answer: A

• Question 67:

  Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  A. Agent Name

  B. WrapUp Time

  C. Service Level

  D. Overflow CSQ

  E. Automatic Work

  F. Unified CCX Application

  Correct Answer: BCE

• Question 68:

  Which step library is included in the license for Cisco Unified Contact Center Express Standard?

  A. ICM steps

  B. email steps

  C. document steps

  D. database steps

  Correct Answer: C

• Question 69:

  Which of the following is not an input that is required when you install Cisco Unified CCX?

  A. application username

  B. platform administrator username

  C. IP address

  D. default language

  E. time zone

  Correct Answer: D

• Question 70:

  The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  A. hostname

  B. IP address

  C. gateway address

  D. physical MAC

  E. Cisco Unified CCX version

  Correct Answer: ABC