Which factor has kept customers from turning away from contact centers in the past?
A. poorly designed scripts
B. ineffective IVR designs
C. speaking to a representative
D. automated systems
Which statement about alternate hosts in your Cisco WebEx Personal Room is true?
A. You can specify only one individual as an alternate host.
B. Everyone within your organization are automatically alternate hosts.
C. Alternate host can be assigned to every within your organization or no one.
D. Alternate hosts cannot start a meeting from video systems or applications.
Which option do you use to set alternate hosts in your Cisco WebEx Personal Room?
A. You can allow anyone with a host account on your site to be alternate hosts or no one.
B. You can specify one or more individuals to be alternate hosts, or you can allow anyone with a host account on your site to be alternate hosts.
C. You can specify anyone to be alternate hosts, whether or not they have a host account on your site.
D. You can specify only one or more individuals to be alternate hosts.
Which statement about starting a Cisco WebEx Personal Room meeting is true?
A. Alternate hosts can start Personal Room meetings by phone.
B. Meeting that are set to lock automatically must be started using the WebEx application.
C. The host PIN is not needed to start a meeting as long as the access code is entered.
D. You can lock or unlock meetings by phone.
Which advantage to using Cisco WebEx Training Center is true?
A. A built-in optional ecommerce allows you to charge for training.
B. You can host town hall events more easily.
C. You can more easily offer support to users within your organization
D. You can record sessions to live playback later.
Which alias do you dial from the video endpoint to start a Cisco WebEx Personal Room meeting?
A.
B.
C.
D.
Which benefit of the Cisco Spark Hybrid Call Service, Call Service aware is true?
A. It allows users to make and receive calls on their Cisco device or Spark application using the same dialing procedure as with on-premises registered endpoints.
B. It allows third-party endpoints to register to the Cisco Spark Cloud.
C. lt allows the Cisco Spark App to register to the Cisco Unified Communication Manager.
D. lt allows simple screen sharing between the two users.
Which statement best describes Cisco WebEx Meeting Center?
A. It supports high-definition video at 1080p30 resolution using the H.264 codec.
B. It is a premium cloud-based product in the Cisco portfolio
C. The audio connection can be deployed only with a dedicated phone using the dial-in feature across the Public Switched Telephone Network.
D. lt is an on-premises Software-as-a-Service solution.
Which type of video calling is included in an M2 Message and Meeting package for Cisco Spark?
A. video calling through S4B
B. video calling with up to 3 participants
C. video calling through WebEx
D. video calling with up to 25 participants
Which feature can be customized in your Cisco WebEx Personal Room view?
A. Change your PIN.
B. Configure alternate hosts.
C. Change the wall image.
D. Automatically lock your room.
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