You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0
To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation?
A. Installation Data window, CS1000 tab
B. Installation Data window, CCMS tab
C. Installation Data window, License Manager Tab
D. Installation Data window, Call Pilot tab
You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory.
Which step is required for a successful database backup via the Contact Center Database Maintenance window?
A. Add the Windows user account to the "Log on as a backup" policy
B. Configure backup username using Server Name\username format under the Backup Location tab
C. Shut down all services on the CCMS
D. Verify that a backup tape is available
A customer has Avaya AuraTM Midsize Enterprise (formerly MBT) and is implementing SIP Based Contact Center Manager (CCMS), They are running the installation wizard and have reached the installation Data window Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?
A. the AES Server IP address
B. the Avaya Communications Server 1000(CS1000) Network Routing Server (NRS) IP address
C. the SES Server IP address
D. the Media Server IP address
After successful installation of the Contact Center application, Avaya releases a patch for this particular site which is required to fix a problem reported for the Contact Center Manager server (CCMS) for this site. Currently, the service pack "AvayaAura_CCMS_6.0.200.0.123" is installed on the CCMS and no roll-up patches have yet been installed.
What is a valid name for the site specific patch?
A. AvayaAura_CCMS_6.0.200.0.124_ServicePack
B. AvayaAura_CCMS_6.0.200.0.123_ServicePack
C. AvayaAura_CCMS_6.0.200.101.003_Patch
D. AvayaAura_CCMS_6.0.200.003_Patch
A customer has a prepared that works with Service Demand Architecture (SOA) web services directly to the Contact Center Manager Server (CCMS) which are SOA web services enabled at the Contact Center Manager Server (CCMS)?
A. Using the CCMS server configuration, access the WS Open interface tab and select SOA ENABLED
B. SOA is enabled by default in the CCMS as a part of the installation
C. SOA Web Service is not supported in Avaya AuraTM Contact Center 6.0
D. While adding a new CCMS server to the Contact Center Manager Administration (CCMA) server via the web client. Select the "web services" are under the new CCMS server being added. and select SOA ENABLED
Which three items will back up using the Contact Center manager Administration (CCMA) Backup and Restore utility? (Choose three)
A. Access Classes
B. Emergency Help configuration settings
C. Partitions
D. Real-Time Reporting configuration settings
You are installing the Contact Center Manager Administration (CCMA) software on a prepared server for the first time This will be the first CCMA server on the network. The System Readiness Check window indicates under the software tab that Web Server Internet Information Service (xx) is not installed on the server. The installation wizard was stopped.
What should be done to connect the error?
A. Return the installation wizard and ignore the message
B. Continue the installation wizard, then download and install IIS before rebooting
C. Re-install the Windows operating system with IIS Service
D. Using Windows 2008 Server Manager, Add Role that will install IIS
You have been asked to activate Avaya AuraTM Agent Desktop Display functionality in the Call Center
Which component is a prerequisite for Agent Desktop Display in the Avaya AuraTM Contact Center environment?
A. properly configured parameters on the Multimedia server
B. RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMM)
C. unicast communication from the CCMS to the client PCs
D. multicast or unicast communication from CCMS to Contact Center Manager Administration (CCMA)
You have installed Contact Center Manager Administration (CCMA) and Security Framework on the same server, The customer wants to force Unified Communications Manager (UCM) users to change their password every 60 days.
Which link under UCM is used to change the password aging setting?
A. Administrative Users
B. Audit
C. Password
D. Policies
You are using Security Framework installed on the network for single sign on (SSO) proposes. Currently two existing Contact Center Manager administration (CCMA) systems are working with the Security Framework. An additional new CCMA was added.
Which statement describes what should be done to use the SSO functionality by the new Server?
A. Add the new CCMA host name to the Security Framework as a trusted site. Then SSO will be enabled
B. Configure the "Security Settings" section in the CCMA Server new Configuration utility. Then the Policy Agent for SSO will be enabled
C. Map between the CCMA Existing user to a Communications Control Toolkit (CCT) User by using the "CCMA User Migration" tool on the CCMA Server, then SSO will be enabled
D. Configure the "Security Settings" on the CCMA Windows Server 2008 operating system and point to the Security Framework IP Address, then SSO will be enabled
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