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Unified Communications Contact Center Express Implementation(UCCX)

Exam Details

  • Exam Code
    :642-165
  • Exam Name
    :Unified Communications Contact Center Express Implementation(UCCX)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :74 Q&As
  • Last Updated
    :Mar 23, 2025

Cisco Cisco Certifications 642-165 Questions & Answers

  • Question 21:

    Which tool is used to size Cisco Unified CCX?

    A. Analysis Manager

    B. Cisco Unified Communications Sizing Tool

    C. Expert Advisor

    D. Cisco Unified Real-Time Monitoring Tool

  • Question 22:

    Which two releases require physical media to be ordered and received prior to patching or upgrading Cisco Unified Contact Center Express? (Choose two.)

    A. minor release

    B. major release

    C. service update

    D. engineering special

  • Question 23:

    The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

    A. hostname

    B. IP address

    C. gateway address

    D. physical MAC

    E. Cisco Unified CCX version

  • Question 24:

    What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

    A. 2 ms

    B. 10 ms

    C. 50 ms

    D. 80 ms

  • Question 25:

    Which three of the following tasks can be performed using Cisco Unified Real-Time Monitoring Tool? (Choose three.)

    A. collect trace files

    B. stop and start Cisco Unified CCX services

    C. view syslog messages

    D. perform backup and restore functions

    E. monitor the health of the Cisco Unified CCX system

  • Question 26:

    Which three tasks are supported by the Cisco Unified CCX editor? (Choose three.)

    A. Perform reactive debugging without connecting to the Cisco Unified CCX cluster.

    B. Save a script in repository.

    C. Insert breakpoints in a script.

    D. Create final variables.

    E. Export a script to XML format.

  • Question 27:

    Which of the following is not an input that is required when you install Cisco Unified CCX?

    A. application username

    B. platform administrator username

    C. IP address

    D. default language

    E. time zone

  • Question 28:

    Which feature is added when upgrading from the Enhanced to Premium Cisco Unified Contact Center Express?

    A. HTTP-based trigger

    B. a wrap-up timer

    C. keystroke macros

    D. supervisory recording

    E. agent-to-agent text chatting

  • Question 29:

    Which interface do the Cisco Unified Communications Manager and Cisco Unified CCX use for call control?

    A. AXL

    B. HTTP

    C. LDAP

    D. JTAPI

  • Question 30:

    When a call terminates, which Cisco Unified CCX setting takes precedence over "Automatic Available" to determine the agent's next state?

    A. Automatic Work

    B. Resource Pool selection

    C. Prompt for this CSQ

    D. Service Level settings

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