Cisco Cisco Certifications 642-165 Questions & Answers

• Question 41:

  In the Cisco Unified CCX Editor, where do you start the debugger?

  A. toolbar

  B. Step palette

  C. Design window

  D. Variable window

  Correct Answer: A

• Question 42:

  During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

  A. Timeout

  B. SQL Error

  C. Successful

  D. No Data

  Correct Answer: C

• Question 43:

  If an existing script is uploaded to the Cisco Unified CCX, what does Cisco Unified CCX ask?

  A. Do you want to debug the script?

  B. Do you want to refresh the script?

  C. Do you want to save the application?

  D. Do you want to validate the script?

  Correct Answer: B

• Question 44:

  Which two are possible root causes for the Application Subsystem going into partial service status? (Choose two.)

  A. Cisco Unified Communications Manager Telephony Provider problem

  B. CTI Route Point problem

  C. CTI Port Group problem

  D. script problem

  E. system deadlock problem

  Correct Answer: DE

• Question 45:

  Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

  A. create a trigger

  B. upload script to repository

  C. restart the Cisco Unified CCX Engine

  D. specify the maximum number of sessions

  E. configure default session timeout

  Correct Answer: ABD

• Question 46:

  Which subsystem handles connections between the Cisco Unified Contact Center Express Server and the Enterprise Databases?

  A. Media

  B. JTAPI

  C. Database

  D. Application

  Correct Answer: C

• Question 47:

  In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?

  A. CTI Ports

  B. CTI Route Point

  C. Cisco Unified CCX Call Control Group

  D. Cisco Unified Communications Manager Call Control Group

  Correct Answer: A

• Question 48:

  Which codec should be selected when a Cisco Unified CCX cluster uses ASR?

  A. G.711

  B. G.723

  C. G.729

  D. Any codec works fine with ASR.

  Correct Answer: A

• Question 49:

  Select a statement about the Call Subflow step that is not true.

  A. A subflow can access all variables in the calling script.

  B. When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow.

  C. After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow.

  D. The same subflow can be invoked from different scripts.

  Correct Answer: A

• Question 50:

  Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

  A. Phone1 is the only mandatory field.

  B. Up to three custom fields can be added.

  C. List filtering for "Do Not Call" is unsupported.

  D. When records have matching phone numbers, only one record is created.

  E. Imports can be automatically executed on a weekly basis.

  Correct Answer: ACD