Avaya Avaya Certifications 72301X Questions & Answers

• Question 31:

  Which two methods can be used to determine the status of the Switch/CTI Link between Avaya Aura Communication Manager (CM) and Avaya Aura Application Enablement Services (AES)? (Choose two.)

  A. Observe the AES Alarm Report.

  B. Run an ASAI test on AES.

  C. Observe the CM dashboard.

  D. Observe the AES dashboard.

  E. Run thestatus aesvcs cti-linkcommand on CM.

  Correct Answer: BE

• Question 32:

  Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

  A. IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

  B. Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.

  C. Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.

  D. Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

  Correct Answer: D

• Question 33:

  Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

  A. D8

  B. D7

  C. D6

  D. D5

  Correct Answer: B

• Question 34:

  Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

  A. It is eight steps that guarantee a logical way to isolate an issue.

  B. It is eight steps that ensure a faster time to resolution.

  C. It is eight steps used to guarantee systems are operational after an implementation.

  D. It is eight steps that define how to escalate third-party integration issues.

  E. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

  Correct Answer: AE

• Question 35:

  When a customer calls voicemail to retrieve their messages they hear "Hello, to access your mailbox..."

  instead of the users named followed by "please enter your password...".

  After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura

  Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into AAM.

  How can this problem be fixed?

  A. Change clid-numbering 0 SAT form to send the correct CLID.

  B. Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID modification rule to correct the incoming CLID format.

  C. In Session Manager, configure a DigitConversionAdapter with `fromto=true' to update the `Form' header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

  D. Having identified the trunk group from Avaya Aura Communication Manager (CM) to AMM is public, change public-unknown-numbering 0 SAT form, to send the correct CLID.

  Correct Answer: C

• Question 36:

  Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

  A. Business Partners

  B. Avaya Tier 2

  C. Third Party Support

  D. Avaya Tier 3

  Correct Answer: D

• Question 37:

  In which way can you check if the Avaya Aura Messaging (AAM) server is using the correct certificate?

  A. Using AAM SMI, navigate to Administration > Messaging > Security > Server/Application Certificates

  B. Using AAM SMI, navigate to Messaging > Software Management > Software Verification

  C. Using AAM SMI, navigate to Administration > Messaging > Security > Trusted Certificates

  D. Using AAM SMI, navigate to Administration > Server Maintenance > Security > Server/Application Certificates

  Correct Answer: D

• Question 38:

  The Entity Monitoring column on the Session Manager Dashboard shows two figures per line. How should these two figures be interpreted?

  A. the first number indicates the number of retries, the second number indicates the total number of links monitored

  B. the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links

  C. the first number indicates the total number of links monitored, the second number indicates the number of links down

  D. the first number indicates the number of links down, the second number indicates the total number of links monitored

  Correct Answer: D

• Question 39:

  On the Avaya Session Border Controller for Enterprise (SBCE), which tool would you use to view WebRTC messages coming through SBCE?

  A. webrtctrace on

  B. traceWEBRTC

  C. traceHTTP

  D. traceSBC

  Correct Answer: D

• Question 40:

  To log on the one-X?Communicator to Avaya Aura Presence Services server, what do you enter in the IM and Presence / Server field of the one-X?Communicator?

  A. the management IP-Address of FQDN of Avaya BreezeTM server

  B. the management IP-Address of FQDN of Avaya Aura Session Manager (SM)

  C. the SM100 IP-Address of FQDN of Avaya Aura Session Manager (SM)

  D. the SM100 IP-Address or FQDN of Avaya BreezeTM server

  Correct Answer: C

  The SIP one-X Communicator needs to be configured to use a specific protocol and port when registering to Session Manager.Enter the IP address of the Session Manager virtual SM-100 card for Session Manager SIP Element.

  References: Application Notes for Configuring Avaya AuraTM Presence Services 6.0 with Avaya AuraTM Session Manager 6.0, and Avaya AuraTM Communication Manager for one-XTM Communicator clients as part of Avaya Unified Communication Mobile Worker Solution ?Issue 1.0, page 30 https://www.devconnectprogram.com/fileMedia/download/dba93412-03c6-4fda-8d6a-280ae2193d6f