Cisco Cisco Certifications 820-605 Questions & Answers

• Question 41:

  Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

  A. KPI that will be improved by the new product solution

  B. current existing products that are being displaced by the solution

  C. current configuration guide of the product solution

  D. product use case that will achieve the desired outcome

  Correct Answer: D

  Reference: https://sixteenventures.com/improve-adoption

• Question 42:

  What is the purpose of targeted use cases?

  A. They highlight the product differentiation from a competitor.

  B. They define how a solution is applied to enable a desired outcome.

  C. They function without the purchase of additional services.

  D. They provide customers with ways to take advantage of additional features.

  Correct Answer: B

• Question 43:

  What defines a use case?

  A. comparison of the marketing description of what a product does and the customer's experience.

  B. list of actions that define the interactions between a role and a system to achieve a goal.

  C. list of actions or event steps that a customer uses.

  D. list of instructions customers use for their software.

  Correct Answer: B

• Question 44:

  How are operating expenses (OpEx) different from capital expenses (CapEx)?

  A. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

  B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

  C. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

  D. OpEx has depreciation, while there is no deprecation with CapEx.

  Correct Answer: C

• Question 45:

  Which factor delays time to value?

  A. unrenewed Success Plan

  B. unpaid invoice

  C. loss of project sponsor

  D. negative Net Promoter Score

  Correct Answer: C

• Question 46:

  What is the purpose of capturing moments of success with a customer?

  A. expanding the purchased solution

  B. recognizing the value of the engagement

  C. renewing the contract and subscription

  D. validating deployment of the solution

  Correct Answer: B

• Question 47:

  What are two barriers to adoption within an organization? (Choose two.)

  A. solution implemented by partner

  B. agile development model

  C. inadequate knowledge and skills

  D. centralized IT organization

  E. organizational silos

  Correct Answer: CE

• Question 48:

  Refer to the exhibit.

  

  Based on the stage and health reflected, what must be the first priority of the success plan?

  A. Design and propose a discount on product G.

  B. Contact and collaborate with the individuals involved in the onboarding of product E.

  C. Offer and encourage the opportunity for the customer to participate in a success story for product F.

  D. Identify and document barriers that impact product C.

  Correct Answer: D

• Question 49:

  Refer to the exhibit.

  

  Which role is accountable for the Develop and validate Success Plan update activity?

  A. Account Manager

  B. Customer Success Manager

  C. Product Sales Specialist

  D. Business Development Manager

  Correct Answer: B

• Question 50:

  Which expense is an operating expense (OPEX)?

  A. payroll

  B. computer equipment

  C. software

  D. office improvements

  Correct Answer: A