Which of the following is NOT a type of standard?
A. Literal Standard
B. Intent Standard
C. Critical Standard
D. None of the above
A standard must be:
A. Measurable, Achievable, and Robust
B. Measurable, Attainable, and Critical
C. Approved, Available, and Attainable
Six Sigma approach suggests that there should not be more than ______ defects per million opportunities.
A. 3.4
B. 4.5
C. 34
D. 6.8
Cycle Time Management focuses on:
A. Organization's Growth and Profitability
B. Entails Not Only Downsizing, but Upsizing
C. Processes and Process Improvement
D. Keeps Work Moving at a Constant Pace
Which of the following is NOT part of ITIL standard?
A. Service Delivery
B. Application Management
C. Risk Assessment
D. Security Management
Which Six Sigma methodology is used when you are creating new processes?
A. DMAIC
B. DMADV
C. Lean
D. FMEA
ISO 20000-2 address the issue of ITSM for:
A. Code of Practice for Service Management
B. Specification for Service Management
C. Process Assessment
D. Process Improvement
Which of the following is a Level 4 process area?
A. Organizational Process Definition
B. Quantitative Project Management
C. Risk Management
D. Decision Analysis and Resolution
What ISO standard was introduced to address the issue of Information Technology Service Management?
A. ISO 9000
B. ISO 20000
C. ISO 12207
D. ISO 9001
E. None of the above
The Six Sigma acronym, DMAIC, stands for:
A. Define, Measure, Analyze, Improve, Control
B. Describe, Manage, Assess, Initiate, Continue
C. Defined Markers and Improvement Controls
D. Defect Measurement Assessment Implementation Control
E. None of the above
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