Six Sigma Six Sigma Certifications CLSSBB Questions & Answers

• Question 21:

  Using this data calculate the percentage of DPU.

  A. 2.74

  B. 3.23

  C. 4.56

  D. 5.93

  Correct Answer: B

• Question 22:

  A company's accounts payable department is trying to reduce the time between receipt and payment of invoices. If the team has just completed a flowchart of the process and identified the critical steps, which of the following tools should be used next?

  A. Fishbone diagram

  B. Scatter diagram

  C. Box and whisker plot

  D. Histogram

  Correct Answer: A

• Question 23:

  When one speaks of 20% of something contributing 80% of the affect they are referring to what is known as the _________________.

  A. Shewhart Example

  B. Pareto Principle

  C. Balance Equation

  D. Connection Principle

  Correct Answer: B

• Question 24:

  Which of these are examples of business metrics or Key Performance Indicators commonly referred to as KPI's?

  A. Cycle Time

  B. Defects

  C. No. of Units Reworked

  D. Labor Hours

  E. All of these answers are correct

  Correct Answer: E

• Question 25:

  Cost of Poor Quality (COPQ) can be classified as Visible Costs and Hidden Costs. All these items are Hidden Cost except __________________.

  A. Lost Customer Loyalty

  B. Returns

  C. Time Value of Money

  D. Late Delivery

  Correct Answer: B

• Question 26:

  The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn't start. For the manufacturer this would be categorized as what type of cost?

  A. Internal Failure Costs

  B. External Failure Costs

  C. Prevention Costs

  D. Appraisal Costs

  Correct Answer: A

• Question 27:

  Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

  A. Color

  B. Expense

  C. Season

  D. None

  Correct Answer: B

• Question 28:

  A Belt has determined that the inventory of repair parts at a rework station can be reduced by 45%. According to Cost of Poor Quality (COPQ) definitions inventory reduction would be considered _______________.

  A. Soft Savings

  B. COPQ efficiency

  C. Median Savings

  D. Hard Savings

  Correct Answer: D

• Question 29:

  When a Belt creates a Process Map she will use a __________________ to depict a decision point requiring a Yes or No decision.

  A. Circle

  B. Square

  C. Diamond

  D. Rectangle

  Correct Answer: C

• Question 30:

  When we gather information for the Voice of the Business we are primarily interested in information concerning the _____________ of the business.

  A. Advertising budget

  B. Market share

  C. Profitability

  D. Ownership

  Correct Answer: C