Six Sigma Six Sigma Certifications CLSSYB Questions & Answers

• Question 101:

  When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between "what is" and __________________.

  A. "What isn't"

  B. "What will make money"

  C. "What will cost less"

  D. "What should be"

  Correct Answer: D

• Question 102:

  Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

  A. Functionality

  B. Durability

  C. Dependability

  D. None

  Correct Answer: D

• Question 103:

  The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

  A. Manage

  B. Measure

  C. Memorize

  D. Manipulate

  Correct Answer: B

• Question 104:

  Voice of the Customer is a Lean Six Sigma technique to determine the ___________ attributes of a product or service.

  A. Desirable

  B. Beneficial

  C. Critical-to-Quality

  D. Preferred

  Correct Answer: C

• Question 105:

  Benefits and working conditions would be primarily the concern of which of the following?

  A. Voice of the Customer

  B. Voice of the Employee

  C. Voice of the Business

  D. Voice of the Process

  Correct Answer: B

• Question 106:

  In the expression Y = f(Xn) Y, the output, is the ___________ variable and Xn, the inputs, are the __________ variables.

  A. Independent, dependent

  B. Individual, multiple

  C. Sole, multiple

  D. Dependent, independent

  Correct Answer: D

• Question 107:

  The X-R control chart is said to be `not in control' when:

  A. Consecutive seven points are in one side of the central line

  B. Manipulate process inputs to control process output

  C. Correct for process autocorrelation using algorithmic logic

  D. All of the above

  Correct Answer: A

• Question 108:

  When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

  A. 1.7

  B. 2.6

  C. 3.4

  D. 10

  Correct Answer: C

• Question 109:

  Six Sigma refers to a process whose output has at least 95% of its data points within 6 Standard Deviations from the Mean.

  A. True

  B. False

  Correct Answer: B

• Question 110:

  Training cost is $3,000 and a project required an initial investment of $12,000. If the project yields monthly savings of $1,800 beginning after 3 months, what is the payback period in months (before money costs and taxes)?

  A. 4.17

  B. 8.33

  C. 11.33

  D. 28.28

  Correct Answer: C